This was the first email that I sent Alan on Feb. 14th when I received the body:
Sent By:
"phil ivone" <phil_ivone@comcast.net> On: Feb 02/14/12 1:52 PM
Hey Alan, I just received the swirled UV body from FedEx that I purchased from you. In all honesty, I'm more than a bit disappointed. The body does not come across the way it does on your web site. I've taken some photos and attached them for you to check out. When I opened the box, I was very surprised at the amount of buffing compound that is in all the cavities and it seems like its stuck in there so hard that it won't even come off on my fingernail. There are numerous spots on the body, where the paint appears to have not stuck to the body, and there is just a layer of white or primer underneath. There are is also a huge amount of primer showing through on the inside of the horns. The back of the guitar is nowhere near as bright as the front and looks extremely faded. The amount of compound in the control cavity is so much, that it actually covers the paint. I've attached 4 pics in this email, and I am sending the rest in another couple emails. Honestly, when I paid $637 dollars for this body, I didn't expect it to show up like this. The photos on your site are very misleading, and I'm not saying that to be a jerk. The pinks, green, yellows all come across as very vivid and not faded. The blacks show no specks of white like they do on this body. There were no photos of my body or others for that matter that show huge amounts of white primer showing through the paint. or the backs being extremely faded.
I'd like to work something out with you if thats possible. Something like a partial refund or something. Please email me back ASAP, Alan. Thank you.
-Phil
This was Alan's reply:
Sent By:
"O.O.T swirled.com" <alan@outofthisswirled.com> On: Feb 02/15/12 9:46 AM
Hi Phil I am sorry to hear you are not 100 percent satified with your purchase, so please return the guitar to me ASAP and I will refund your money minus the postage charges. As soon as the guitar arrives I will make arrangements to reimburse you your money.
There is no restock charge.
alan
From:
phil_ivone@comcast.net
Date: February 15, 2012 10:09:36 AM EST
To: "O.O.T swirled.com" <alan@outofthisswirled.com>
Subject: Re: Last set of photos
Alan, is there any way you can issue me a partial refund? When I bought the body from you, I already ordered a neck, bridge, nut, and some other pieces that I can't return now so returning the body really isn't an option for me.
-Phil
Sent from my iPhone
On Feb 16, 2012, at 8:05 AM, O.O.T swirled.com <alan@outofthisswirled.com> wrote:
Hi Phil Please send the body back and I will full refund the cost of the body (not postage) soon as it arrives. If your not satisfied with the item then changing the price is not going to alter this fact.
Please let me know when the guitar is posted out and if possible let me know the tracking info also PLEASE make sure to say that it is goods returning for a refund or they will try to charge me 45 pounds to accept the parcel and I can't do that at all.
al.
From:
phil_ivone@comcast.net
Date: February 16, 2012 2:31:13 PM EST
To: "O.O.T swirled.com" <alan@outofthisswirled.com>
Subject: Re: Last set of photos
Alan, I actually would be happy to have a bit of my money back believe it or not.
As I said before, I already ordered a neck and hardware that I can't return, so sending the body back is not an option for me. If I were to return the body, I would still be out of the $66 it cost to ship and the $35 that I paid to send you the wire transfer. There's absolutely no way that you could work with me on a partial refund?
-Phil
Sent from my iPhone
On Feb 16, 2012, at 3:45 PM, O.O.T swirled.com <alan@outofthisswirled.com> wrote:
Hey Phil without sounding rude you have 2 option available.
Return the guitar body and have a full refund of the guitar bodies value I can then sell it for the 350 to someone else.
Or keep the guitar body.
I am not trying to be awkward or nasty, please let me know what you you want to do. I can't be fairer than offer a complete refund.
Here are a couple of pics of a 8 thousand dollar Ibanez UVRE swirled by the master. Darren of ATD.
<image.png>
PLease note that all the things you have noted as flaws are in these pictures and will be on almost every swirl on the planet. (apart from polishing residue)
Here is where Darren tried to hide the white holes on the 8 thousand dollar Guitar body he made it 20 times worse.IMO and it
also became a none swirl, almost every swirl has these white marks too..
<image.png>
<image.png>
These pics are taken from Rich Harris Ibanez Rules site.
Again please let me know which of the 2 options you would like to do, TBH I would prefer you sent the body back now and I refunded
your money Phil, as for having all the other parts for your project I am sure you will find a more pleasing swirled or none swirled body in the US Here are 3 guys I know of
You will get a swirled body from:
Perle swirls
or Patrick Sims of sims custom
shop or even Herc Fede if you can reach him.
Cheers, HAGO
al.
From:
phil_ivone@comcast.net
Date: February 16, 2012 4:30:50 PM EST
To: "O.O.T swirled.com" <alan@outofthisswirled.com>
Subject: Re: swirled body
Al, I'm just gonna keep the body. It's not an option for me to send it back so I'll just have to live with it.
Can you tell me how to get rid of the polishing residue?
Thanks.
-Phil
Sent from my iPhone
From:
phil_ivone@comcast.net
Date: February 18, 2012 1:12:49 PM EST
To: "alan@outofthisswirled.com" <alan@outofthisswirled.com>
Subject: Return?
Alan, If I decide to return the body, can you offer me a full refund plus cover the cost of shipping back to you? I think that would be fair. Let me know, please. Thanks.
-Phil
Sent from my iPhone
On Feb 19, 2012, at 8:39 AM, O.O.T swirled.com <alan@outofthisswirled.com> wrote:
So your changing your mind again.
Please return to me the swirled guitar body in the condition it left here and I will refund the price of the guitar to you as stated before.
alan.
From:
phil_ivone@comcast.net
Date: February 19, 2012 11:14:19 AM EST
To: "O.O.T swirled.com" <alan@outofthisswirled.com>
Subject: Re: swirl guitar
So you can't refund me the price of shipping it back to you?
I think it's fair that you can at least cover the shipping back since the shipping the first time around was $66 and I also had to pay $35 for a wire transfer fee. So now I'll have to pay another $66 to ship the guitar back to you and be out a total $137? Do you maybe see how that's a bit unfair?
I bought a guitar body from you that has white spots in various places and a bunch of rubbing compound in the cavities that will not come out with a wet cloth or anything. If you had photos on your site that showed that the inside of the horns had a huge amount of white and that the back looked super faded, I wouldn't have even bought the body in the first place.
Now if you have another UV body with the AANJ that is clear coated and doesn't have a faded back and doesn't have a ton of white inside the horns or anywhere else, please send me detailed photos from various angles and I would gladly send my body back and swap it for a different one. Let me know what you can do.
-Phil
From:
phil_ivone@comcast.net [phil_ivone@comcast.net]
Sent: 20 February 2012 15:23
To: O.O.T swirled.com
Subject: Alan, I'm interested in a few more bodies, please respond
Alan, I'm gonna give it another shot with a different UV body from you. I sold my PAW body, so I won't be returning that. I have a couple of bodies that I'd like some detailed pictures of (especially the inside of the horns) if you can please do that for me. These are the ones I'd like photos of, and if I end up wanting one of the ones I like, I will PayPal you the payment. These are the ones I'd like to see additional photos of:
PAW Body #12: Can I please see photos of the inside of the horns especially and any white marks or spots where the paint hasn't taken the finish? Also, can I see a better photo of the back as well? One that isn't dark?
12. UNI STYLE (7 STRING)
AANJ NECK JOINT
BASSWOOD
H-S-H
LO-PRO EDGE 7
BARRIER COAT ONLY
PRICE: £185
GMC Body #2: Can I also see photos of the inside of the horns, brighter photos of the back, and any white marks or spots where the paint hasn't taken to the body?
12. UNI STYLE (7 STRING)
AANJ NECK JOINT
BASSWOOD
H-S-H
LO-PRO EDGE 7
BARRIER COAT ONLY
PRICE: £185
GMC Body #3: Same as the others, photos of the inside of the horns, brighter pics of the back. Also, will the Lions Claw route for that guitar fit a Lo Pro Edge 7, because that is the trem that I have.
3. UNI STYLE (7 STRING)
AANJ NECK JOINT
BASSWOOD
H-S-H
EDGE 7 /
BARRIER COAT ONLY
PRICE: £210
Jupiter Swirl #1: Same as the others, photos of the inside of the horns as well as better photos of the back, and photos from some different angles. Also, will that Lions Claw route fit a Lo Pro 7 as well?
3. UNI STYLE (7 STRING)
AANJ NECK JOINT
BASSWOOD
H-S-H
EDGE 7 /
BARRIER COAT ONLY
PRICE: £210
Now those are the only 4 that I want photos of. If you can email me the pics, I'll check them out and get back to you. I'd really like to do business with you. Thanks Alan.
-Phil
On Feb 21, 2012, at 6:50 PM, O.O.T swirled.com <alan@outofthisswirled.com> wrote:
Hi Phil, I am really happy that you sold your PAW swirled body you purchased from me.
However, I am very sorry to say that I will not be dealing with you any further, as you clearly are unaware of what a swirl body looks like.
Just to be clear this is a completion of our correspondence.
I really hope you find what you are looking for Phil,
Cheers, HAGO
al.