I own a JS1000BTB and have the exact same problerm.
From what i understand from rich, alot of guitars from that model need a
neck shim, because the trem gets stuck in the cavity step, and getting more room for the trem means freaking high action. (if you dont do the shim thing).
so take it to someone to shim the neck, that way the trem will be free all the way and u'll have low action.
and if i may add you need to send a formal "you suck" to ibanez for making 1000 dollar axes that needs their neck to be removed to make them play good. it almost seems like they just wrap it up and ship without testing it.
another lesson is to buy the guitar from some1 who can fix it before the customer gets pissed, i.e Rich.
p.s , dont think its helpfull to lookj at joes setup in that case, because joe uses the original
edge bridge, wich is totally different than the edge pro.