Had a bit of a bad experience from this company recently.
I ordered a replacement "Ibanez Jem" logo for my custom swirl guitar, to stick on the headstock. Waited patiently for the alloted amount of time, about 3 weeks in all I think (perhaps a little more) and when it turned up the E and M were so badly mangled / entwined together it made me quite mad.
I tried to salvage what I could by installing it anyway and pulling the lettering around with tweazers, but it's so small and fiddly that by the time I'd got the letters more or less into position they still looked utter crap and i'd 100% lost patience.
I've resorted to angrily ripping the entire thing off the headstock and pinching it up into a useless blob of vinyl which can be seen here:
http://www.dimebag.me.uk/motif.jpg
Anyone else ever ordered anything that came crippled?
I've sent their customer services (or sales team, they dont have customer services) a message so I guess I'll wait and see.
Paul