A Customer Service Break Through - Light At The End of The T

[Vaibanez]

After talking to every local dealer in my area to order parts, and getting the same old story about how hard it is to get them, I went strait to the horses mouth.

I placed a call into Ibanez in Bensalem, PA. and explained my situation. The operator said hold on and transfered me. I had no idea to whom I was being transfered to and thought I was getting the run around again. I thought...typical...cool hold music...but typical...

Then to my surprise, a gentleman from dealer sales came on the line and said he was informed of my problem and wanted to help in any way he could.

I gave him my laundry list of parts, mostley screws and covers, and he took my payment information and address and confirmed that they would be sent out today. They also sent an email message to me with an order number.

I have to say that this does more to boost my loyalty to the company that makes the best guitars I have ever played, than any thing else could.

Hat's off people....they are listening to us!!!!!!!

The moral.....keep the faith. They are trying...and that says a lot.

J>