Ibanez, if you only read one thread here make it this one !! - Page 17

Rich · #**241** 03-06-2008, 09:27 PM

Suregrip II are available. Suregrip I you're stuck with the high prices you know where.

Tubyboulin · #**242** 03-15-2008, 06:09 PM

Id really like to See full production re-issues of the RG550's. by the time i found out about the 20th anniversary series, they were Sold Out/Discontinued everywhere i went. if i had the choice, that was the guitar i was going to buy.

mick666 · #**243** 03-27-2008, 08:23 PM

The xiphos needs a better choice of colours.

chaos731 · #**244** 04-11-2008, 03:50 PM

Mr. Hosono,

Pretty please, with sugar on top, please can you tell me when the online shop at Ibanez.com will have the full compliment of parts that are stocked at the warehouse?

I've called several times over the last six or eight months, and they always say "everything will be available online in a couple of weeks".

Thoughts?

I mean, I love Rich/Ibanez Rules and all, but I just wanna get my parts from the source, ya know?
Thank you for your time.

Zepp3lin · #**245** 04-12-2008, 03:30 AM

Agree with chaos731, Do you guys know that I just changed my UV777 Locknut to a Floyd rose type because I can't get any Ibanez spares around and I don't live in the USA to easily get the spares.

If you guys wanna know why, read here http://www.jemsite.com/forums/showthread.php?t=70025

Rich · #**246** 04-12-2008, 03:43 AM

If it was on the US site it would be available to the US only, and bottom line there might be an issue with HUSA shipping parts into Chesbro territory, unless they've worked out some kind of agreement. Next, all parts would be at full list price, and would be available about every 4th time you tried to order them, or you'd be waiting 4 months for them to fill it because it isn't in stock. Just like when I order

Zepp3lin · #**247** 04-13-2008, 08:27 AM

Quote:

Originally Posted by Rich

If it was on the US site it would be available to the US only, and bottom line there might be an issue with HUSA shipping parts into Chesbro territory, unless they've worked out some kind of agreement. Next, all parts would be at full list price, and would be available about every 4th time you tried to order them, or you'd be waiting 4 months for them to fill it because it isn't in stock. Just like when I order

This the reason on why some of us use other kind of parts or brand name. So who is at fault here? Customers? or Manufacturers?

Rich · #**248** 04-13-2008, 01:55 PM

Your distributor is responsible for getting you the paarts you order. Or, buy it from wherever you can find it. You found it, you just just chose other options.

Zepp3lin · #**249** 04-13-2008, 08:20 PM

Yupz found it, but like I said, "All of the sources I tried to get the original 7 strings Ibanez Lock nuts are either difficult, can't help out, no credit cards allowed or take mths to order 1."
So If I'm gonna use my guitar in an instant or ASAP, than what other fast option do I have?

This is about the Full parts that Ibanez going to offer or about to offer on their Ibanez site where customers can order direct and I'm good with the idea but how soon than that's not in my hand to decide. Meanwhile if any other parts broken, if I can fix it fast with other option than I will do it.

Rich · #**250** 04-13-2008, 09:54 PM

1st, I gave you 2 options to fix it.

2nd, you had payment options, you chose not to use them.

3rd, again, I'm not sure HUSA take international orders, if anybody can confirm or deny I would like to know.

Zepp3lin · #**251** 04-14-2008, 01:15 PM

Q 1st, I gave you 2 options to fix it.
A The options are not available anywhere here in my country and if it's available it must be perform in bulk.

Q 2nd, you had payment options, you chose not to use them.
A Yes I choose not to use them, because like you who don't trust International Credit card, I don't trust putting cash inside an envelope it's not the best option.

Q 3rd, again, I'm not sure HUSA take international orders, if anybody can confirm or deny I would like to know.
A Yes I can order them by using VPOST, check it out here for info https://www.vpost.com.sg
whereby they will provide me a temp USA Address.

Now all I need is for HUSA to provide more Original Parts option like chaos731 mention in his post before.

And may I ask you Rich, you don't really want to support this idea? is it because you are afraid you're losing business?
I'm sure everyone here will definitely support this whole idea of them providing more Original Ibanez parts to order Online.

Rich · #**252** 04-14-2008, 01:47 PM

1. You could have bught the full Heli Coil kit for $40. Or the longer bolt for $1.

2. Western Union and Paypal were options also......

3. And you'd still be paying with an oversease credit card? It doesn't work that way

JD was going to put the parts catalog online 8 years ago. It's been "coming" ever since. I tell plenty of people to order direct when they want parts I don't stock, and of course I'll still have to stock parts for warranty, but of course I'm not thrilled with increased competition for sales. At least I realize it'll be the same as when I order. I order 30 SKU's and I'm lucky if I get 14 filled, and not the quantities I order. Out of those 14, 2 will have to be returned for being wrong. At least when I fill orders I know the difference between a JS100 and a JS1000 nut, or what a Korean cover looks like, or that a 7 string part number on a 6 string trem doesn't make the trem a 7 string trem

chaos731 · #**253** 04-14-2008, 04:59 PM

Quote:

Originally Posted by Rich

1. You could have bught the full Heli Coil kit for $40. Or the longer bolt for $1.

2. Western Union and Paypal were options also......

3. And you'd still be paying with an oversease credit card? It doesn't work that way

JD was going to put the parts catalog online 8 years ago. It's been "coming" ever since. I tell plenty of people to order direct when they want parts I don't stock, and of course I'll still have to stock parts for warranty, but of course I'm not thrilled with increased competition for sales. At least I realize it'll be the same as when I order. I order 30 SKU's and I'm lucky if I get 14 filled, and not the quantities I order. Out of those 14, 2 will have to be returned for being wrong. At least when I fill orders I know the difference between a JS100 and a JS1000 nut, or what a Korean cover looks like, or that a 7 string part number on a 6 string trem doesn't make the trem a 7 string trem

Everybody knows and loves ya', Rich. As I'm sure you've said before, you're not really in this business to be loved, or even liked; you're in it to make a living. To that end, your reasons for having your limitations and/or provisos surrounding your ordering process are your own, and it would behoove no one to question your judgment when it comes to how your run your own business.

That said, you do have limitations...self-imposed and otherwise...that I imagine would, for some people, anyway, create problems. I've personally ordered from you once, and you proved to be more than helpful and accommodating in terms of both information and speed of processing/shipping, so you'll hear no complaints from me. Not that you'd care, I suppose.

Still, my original point stands...and you touched on it in your post there. They've been TALKING about putting their stock online for the masses for a good long time now, and it's never gotten done. Frankly, I doubt it ever will. Who knows. I know that we're all like this big family of JEM and/or Ibanez lovers here, and it seems like there are thousands of us out there. However, how many of us would ever actually order something from Ibanez online? I've done it once or twice, and at least once or twice have ordered over the phone from them (that whole edge-adjust tool issue notwithstanding), but seriously...what do we expect from them, product support and customer service or something? *rolls eyes*

I know firsthand that it can be frustrating to have only the barest minimum of options when it comes to finding (much less actually procuring) replacement parts for our beloved guitars, but let's face it...we're a niche group, at best.

So, until HUSA gets the ball rolling (maybe?) and puts their stock online, the closest we're going to get is Rich...and that's not so bad, is it?

I'm sure that my next axe will come from Rich...replete with mods and the famous 6,000,001.837 point setup, or however many steps it is. Maybe I shouldn't worry about getting replacement parts for my existing Ibbys, and just save up for a JEM or three. All I know is that attacking one of the few retailers out there that actually give a crap about what they sell is not only beyond futile, it's defeatist.

Beyond that, all I can say is to restate my original thought...it would be wonderful if HUSA would actually make their full parts stock available to online shoppers. And, if for some reason it's truly never going to happen, they should just TELL US THAT instead of stringing us along for months or even years.

Rich · #**254** 04-14-2008, 05:11 PM

I fully realize the limitations. I've tried twice to get some type of online credit payment portal through my processor and the answer is always, we've checked everybody, if you run too many overseas orders thru it they'll close your account. And overseas orders would be my main reason for having it anyway.

I've planned many times to just bite it and run international CC orders at <$100, but my card reader is setup for US, cannot take alpha zip codes, among other obstacles being the fact that it's in a really bad spot [space limitations] and is a real PITA just to enter numbers into.

As for Paypal they only allow you one account and I won't give up the no fee personal account that I know is safe for a merchant account I know isn't.

Anybody have any better suggestions, I'm all ears. But in 10 years of people sending USD in the mail not once has it ever been lost, and many people actually prefer the option, go figure.

**jemsite** · #**255** 04-14-2008, 05:29 PM

Rich, correct me if i'm wrong, but you're using a more local bank solution to CC processing. To do this, you really should considering using something like authorize.net (gateway) and a low cost merchant account that interfaces the gateway to your local bank. That eliminates most chances of fraud and can take orders (visa, mc, discover, amex) worldwide. You can run a free virtual terminal to process cc orders based on faxed or paper/verbal orders... glen