ebay negative feedback question

dex · #1 01-05-2004, 02:42 PM

Here's the thing.
I sold 4 DVD's on ebay all the 4 auctons ending within minutes of each other and 3 of the 4 people send payment the same week.
I took the payment, send the DVD's and patiently waited to be contacted by the winner of the 4th auction.
After 7 days I sent her a payment reminder, no responce.
I fired off 3 emails in the folowing week asking for her to contact me and just be nice enough to let me know if she doesn't want the DVD so I can relist it - no reponce.
14 days after the auction ended and I have had no contact or payment I filed a "non paying" bidder complaint with ebay and relisted the item.
I also left a negative feedback that reads "Complaint : No reply to emails and payment never received.".
Anyway 3 days after that I recieve an email saying I'll be sending payment shortly to which I said "Don't bother as I have relisted the DVD and have filed a non-paying bidder complaint with ebay."

Well what happened is I also ended up with a negative feedback which reads "Complaint : posted the cheque 1 month before i recieved feedback. i did not recieve the dvd" which is a complete lie.
The auction ended on the 3 December
I left feedback on the 17 December
she made contact on the 20 December
I got the cheque on the 29 December - she obviously doesn't read her emails as I told her not to bother

My question is is there anything that can be done about this and if there isn't what is to stop deadbeat buyers from ruining your feedback?

ilia

Rich · #2 01-05-2004, 03:01 PM

You're stuck with the feedback, all you can do is post a responce to her feedback.

Jem7RB MK · #3 01-05-2004, 03:06 PM

What Rich said,Just keep it simple like ... No Comms,No Payment ... Sellers beware,i've had a couple like that,althou not managed to get a neg yet,After awhile,most people won't trawl through looking for 1 neg in 100 positives

Rob

dex · #4 01-05-2004, 03:11 PM

So if a deadbeat buyer decides to leave you a negative feedback 2 months after the auction ends without any prior contact or payment there is still nothing you can do about it?
I know my case is not as bad as that, just wondering.

ilia

Rich · #5 01-05-2004, 03:13 PM

Yes, you can post a responce.

dex · #6 01-05-2004, 03:16 PM

saying what?

Complaint: posted the cheque 1 month before i recieved feedback. i did not recieve the dvd
Reply: ???

I actually find this very funny now because it seems a bit absurd but there you go.

ilia

Rich · #7 01-05-2004, 03:18 PM

Reply - No contact, check sent 12/20 AFTER relisted, BEWARE!!

**jemsite** · #8 01-05-2004, 03:36 PM

the only thing you can do is hope their account is deleted/suspended and the negative will turn to a neutral.

another drawback of ebay.

Rich · #9 01-05-2004, 03:50 PM

Unfortunately it doesn't work that way, the only neg I have is from a con man that was kicked off ebay, my neg still stands ;/

**jemsite** · #10 01-05-2004, 03:53 PM

hmmm... is that new? some jerky hit me with a neg a while ago and it was changed to neutral as his account got suspended/cancelled or whatever.

Jem7RB MK · #11 01-05-2004, 04:06 PM

I was always on the understanding eBay could'nt,not would'nt change feedbacks.It sucks really,as they should in this kind of case

Dex dude,if it really matters,start a new account,I had to after i outbid someone,they then bid on my auction,and i assume there friends on my others ... Within 15 mins of all auctions ending,30 negs

If you have over 50 ratings i would worry too much about it,it would'nt affect me as a bidder

hth a little

Rob

Rich · #12 01-05-2004, 04:13 PM

Quote:

Originally Posted by jemsite

hmmm... is that new? some jerky hit me with a neg a while ago and it was changed to neutral as his account got suspended/cancelled or whatever.

Dunno, all I know is it didn't work that way on my account ;/

Jason Stone · #13 01-05-2004, 04:22 PM

Quote:

Originally Posted by Jem7RB MK

I was always on the understanding eBay could'nt,not would'nt change feedbacks.It sucks really,as they should in this kind of case

If eBay changed their blanket policy, they would be flooded with requests from people to change negatives and would have to investigate every request. Obviously, they don't want to do this.

Rob -- your posts are always interesting and insightful, but for the love of pete, please use your spacebar after commas and periods! Your posts are so hard to read otherwise. Everything just blends together.

Jem7RB MK · #14 01-05-2004, 05:54 PM

Sorry dude, just the way i typo

Rob

**cerealk** · #15 01-05-2004, 05:59 PM

Quote:

Originally Posted by Jem7RB MK

I was always on the understanding eBay couldn't, not wouldn't change feedback. It sucks really, as they should in this kind of case

They can remove negative feedback if it is defamatory under UK law