I can't remember all the details as it was a while ago!!
They used City Link (i assume they still do) and the guitar was delivered within the time frame they specified which i think was only a few days. I was very apprehensive as being a cheap guitar it didn't come in a case, just a box, but was quite well bubble wrapped and the guy who delivered it kept it in the front of his van rather than bouncing around with the other parcels in the back!! Whether they would all do that or i just got lucky i don't know!!
Paid by credit card.
Guitar was fine
Obviously i'm just one guy though

hopefully others can add their experience!!