Re: Gibson screws contest winner out of $10k
"I will investigate this issue and get back to you as soon as I get the facts. Since its Friday it will probably be early next week [hopefully Monday].
I will tell you that Don Pitts is no longer with Gibson and has not been with us for some time.
I have no personal knowledge about this issue and I personally approve all promotions for the company. We have a formal system where any agent of Gibson needs to present a promotion, its benefits and its cost. This then needs to be approved by a least two people before it comes to my desk. We do take these commitments seriously, and we have very strict internal processes to insure we deliver on our promises.
Regardless, I will get to the bottom of this and we will get you what was legitimately promised.
I do not know who you talked to other than attempting to contact Don, but we do have people on the phone 24 hours a day, seven days a week to solve any Gibson related issue [1-800-4-GIBSON]. While they do not have the authority to send you $10,000 worth of gear on the spot they are literally less than a minute from my office and should/could have resolved this in a very short period of time. If you had an unsatisfactory conversation with anyone else at Gibson, let me know so we can insure that this will not happen in the future.
Thanks for giving me the opportunity to address this problem."
Henry E. Juszkiewicz
Chief Executive Officer
Gibson Guitar Corp.
309 Plus Park