Join Date: May 2002
Location: Milton Keynes,UK
Re: Huge courier surcharge!?! Help needed!!
Ok i had a similar thing ages ago, shockingly with DHL, however UPS do the same thing, if you have no proof of weight or dimensions, ask them to supply a copy, ofc it should be dated the date of the original pickup, if it isn't then phone and ask to speak to a manager, if he doesn't satisfy your questions (which he wont) ask to speak to his superior, his first reaction will be to say he isn't allowed and he is the highest member of staff available to talk to which is bollocks, keep phoning until you speak to the area manager at the very least, by the time it gets to him, many people will be aware of what has happened and if like in my case, they cannot prove your package size and weight (with photos) it wil be dismissed and you'll pay nothing, if they can prove it, they have falsified information and i suggest you meet them in court.
OFC if they guy is spain weighs the contents of that package, DHL will have to explain why a cardboard box and some bubble wrap weighs in at 87kg
the only outcome i see is you not paying, it's been delivered, job done