I am going to get the e-shaft from Evilbay, Need help =)
I have a situation that is about to become nasty invovling that 4 letter swear word auction website.
I sold my last car audion amplifier last week. The guy paid with an Echeck. The funds cleared on Tuesday, I shipped it to him and he got it on Friday.
I get an email today saying that the amp isn't working, and its producing noise through the speakers. He is asking for a full refund on the item.
I looked back at my auction, and I didn't put in a return policy, which to my interpretation, means that I don't accept returns. I don't know how evilbay is going to interpet it yet.
I know once the guy lodges the complaint against me, paypal will take the money out of my account, and he will have the amp and the money. It will then be at his discretion to return the amp or keep it.
My thing is, the amp worked great in my car, and I never had a problem with it. How do I know he didn't install it wrong and blow something up inside of it? In this case, it's his word against mine, and I am pretty sure I know how this is going to end. I am going to get the e-shaft.
Have any of you had something like this happen? Is there any recourse for a seller to take against the buyer returning an item that he claims is broken? Any ideas on what I can do to protect myself, besides stop selling on evilbay?
thanks everyone, I know some of you fellow jemsiters will have some good suggestions!