Somebody has started this same thread every year since I've been here, usually because they lost a guitar.
There is no gray area with the rules, of course you lost immediately
My point exactly. It may not be clear to people that it's so black and white. It wasn't clear to me, and the fact that the thread keeps reappearing means it's not clear to others. It is not like our judicial system where we have rules and we have courts to interpret the rules. With ebay/paypal it is black and white. It's their site and TOS so they can do whatever they want, I'm fine with that. But I don't have to agree with them and can choose whether or not I want to be a part of it. It's my fault and I accept the loss, but between this and the 10% ebay fees plus paypal fees I'm not so sure it's worth it anymore. Plus the fact that they didn't give me a chance to respond to the claim leaves a sour taste in my mouth. It seems for some reason that particular rule wasn't so black and white for some reason. I'm also curious how black and white their rules are when it comes to items not received as advertised...seems those types of issues wouldn't be so black and white and not sure I want to put myself out on a limb if a seller could potentially get hit with that type of claim.
You did not ship with tracking and insurance, period. You have to be able to PROVE the buyer received the purchase, or you lost, immediately. When there is no tracking, you've lost, immediately.
But there IS tracking. It's just useless.
Sure, it may be obvious to someone who is in business or does a lot of selling online, but for the average Joe who occasionally puts something up for sale it may not be as obvious. Sure it's my fault and now I know better, but it's not like I tied the package to a pigeon's foot or something. Purchasing a "first class" label through ebay's website and getting a tracking number for it gives a false sense of security. The fact that the tracking number you get with the "first class" package is absolutely meaningless and useless is something I did not know. The other thing that doesn't sit well is there is no way to purchase insurance when creating the label online this way. So they're encouraging you to use their system yet not giving you the tools you need to protect yourself.
It doesn't matter what you would have explained, it doesn't matter what the buyer asked, it's up to you to follow the rules. If you don't, and there's a claim, you've lost, immediately.
I may be parsing words here but I did follow the rules, it's just that I left myself exposed because guarantees are more black and white than I thought. Maybe I'm old school but I tend to think that someone's written word acknowledging responsibility for an uninsured package means something. Apparently someone's written word is meaningless on ebay. Again, that's fine...it's their site, but seller beware.
I put a $50 cap on "trust" on first class mail, as long as the buyer understands if it doesn't arrive it was his choice and the loss is his.
Well you can say all day long "it was his choice and the loss is his" but this is exactly what I did. Just like me the fact of the matter is you will lose the paypal case every time if someone files a claim no matter how many times or how many ways you say it is their loss. It's wise to put a cap on trust like you said, but even that can add up. In my case it's not like i put a $500 item in the mail with no insurance, my losses were spread across 3 different paypal transactions over a two week span. This wasn't a big item like a guitar, three smaller items that just so happen to all result in claims.