Re: I will NEVER buy anything Adobe again!
Listen, take Glen's Aperture review with a grain of salt. I PROMISE you he has never used it outside of an Apple store if he dared enter.
I have both programs, and I use them in different ways. Aperture's vault file system is very annoying, similar to iPhoto. But the loop tool and basic photo editing is quicker & better than even Photoshop in my opinion. If I need to get a set of proofs out quickly, I'll bring them all into Aperture, make quick edits and off to the client they go. But for sorting out my 120,000 image library, Lightroom is much easier. Of course, I don't have to pay for my Adobe or Apple products (great to be friends with a Final Cut code writer who gets unlimited licenses), so if I were to buy only one, it would be Lightroom.
Forget customer service, go with the best product man. It'll make your life easier I promise.