Join Date: Jul 2001
Location: Lake Balboa, CA
Re: isp broadband speed issues
I used to have Pacific Bell (which of course became AT&T), and had rather poor and unpredictable service from their DSL. Every couple of years, the line would just stop working. They would come out, go through their whole routine. In the end (every time) they would simply move it from the dead line, to an unused one.
So, the final time, the tech actually told me the truth.
We were on the very edge of possible service (for DSL, that is), and the fact that we had any was actually impressive. And our 400-500 K speed was "acceptable" under the circumstances, since service wasn't even guranteed in our area. He suggested I wait for the upgrade they were considering doing.
There were talks of replacing our 50 year old phone lines with fiber optic.
He just wasn't sure when that would happen...
That day, I called TWC and scheduled them to come out and install their Roadrunner service. I also called AT&T and told them to just cancel their service. Heck, it wasn't working anyway.
The guy on the phone said he found our speed to be "amazing", and couldn't understand why we would want to switch.
I told him that the speed was way too slow, and the reliability a joke.
He proceeded to offer me the same service that I already had, but at a reduced rate.
"So, let's see...You think I should continue with your 'spotty' (at best) service, which is slower than snot, but I'll save 10 bucks?"
I couldn't help but chuckle...
With TWC, I went from 400-500 KB, to 8-11 MB, while paying 5 bucks less than I had with AT&T.
I'm a happy camper now.
Heck, I'm even pitching a tent!