Re: OT: Comcast Woes
The name of the thread doesn't fit. Call it Comcast Customer Woes, or; I hate Monopolies!
Cable companies are granted limitied monopolies. Sadly, it's the consumer who ends up being monopolized. In a simialr way, the so-called public utilities enjoy immunity from outright banishment from an otherwise shrewd buying public 'cause we have few, if any alternatives.
In our area of Detroit, we have Wide Open West, Comcast, DISH, and AT&T, amongst others. It may seem like there's a choice there but, their rates are all a nickle or a dimes (based on the limited promotion) difference from each other. They all use the same infrastructure (except the DISH co's).
Comcast is at least 1/2 decent in their support dept. to the customer. It's the so-called "public" utilities that are the most defiant, snotty, and downright obstinate to customer complaints. I don't call their service department, I call their Public Relations Department. It's the only way to get them to respond.
They got us by the short hairs.