I dont wanna start a flaming war or nething but with multiple attempts to just obtain an apology to no avail, im passing on my story (im sure alot of you have had bad experiences with Sam Ash)
Here is what i sent them,all and any comments are welcome (I.E Crybaby, Loser, etc):
Warning: some light reading required
"To Whom It May Concern:
My name is Brian V and I have an issue from my recent visit at the Sam Ash Music store in Ontario, CA on 8/26/10.
I spoke with store manager Mike S but he was unhelpful, rude, and made no attempt to correct the situation.
On 8/26/10, Myself and a student of mine (I am a music instructor for the county of **** City Unified School District) went to Sam Ash Ontario around 8pm to purchase a guitar. We asked the lone guitar sales person, if we can get a guitar cable to try out some guitars to which he reluctantly did so. This sales person was a younger male with long black hair, and no name tag. The guitar we wanted to try out and consider for purchase was a black “Ibanez Jem”. We waited patiently for the sales person to come to the counter so we could test it out and our conversation was very troubling.
Me: "can we test out that black Ibanez Jem?"
Salesclerk: "only if you have 10% down to give me."
Me: "excuse me? What for?"
Salesclerk:"in case your break it."
Me: "I don’t know what your problem is but I already own one, (to which I showed him a picture of me with my “Jem” and Steve Vai) and want to try out that one."
Salesclerk: "Nice name drop, Steve Vai is a fag. What is he your *** lover?”
At this point I walked away because it was obvious that this person was being disrespectful on purpose and extremely unprofessional. This situation was entirely unnecessary and I feel discriminated and disrespected against as I felt he was refusing me basic Sam Ash services based on my ethnicity, and that he would use a homophobic slur in your store is outrageous.
The manager also refused to help me and blew off my concerns when I addressed them to him regarding the store employee. If you wish to maintain integrity with the music program in the county of ***** Unified School District, and help out invested and interested customers such as myself, I would expect an apology from the parties involved, namely, the Sam Ash store in Ontario and some form of compensation. I appreciate you taking the time to read this and I hope that this can be resolved quickly."