I wish I could, but the problem is they won't let me return it, they are basically saying I am stuck with a broken item.
Have you truly raised holy h*ll?
I had an experience with "The Great Indoors" last year.
For those that don't know it, it's a fairly "upscale" place for home items, ranging from bedding to appliances and outdoor furniture and such.
Well, we had purchased some new patio furniture from them, including some nice wooden sun chairs with ottomans.
The delivery people never showed up on the day of delivery. That was a whole day wasted...
I did manage to re-schedule delivery for the next day, though.
The items arrive, and the patio table is crooked and the ottomans don't match the chairs. Of course, I don't find this out until after they have left.
So I call up the store. They tell me I got the last of everything, so they have to order new items, and it will take a few weeks.
We schedule them to come and pick up the faulty items, but they never show up. These people are starting to p*ss me off...
While I contemplate my options, I find out that the ottomans and sun chairs are a discontinued item, and there is no way of getting a matching set. This is really
starting to p*ss me off...
We decide to look around at some other places to see what else is out there.
Sears happened to be one of the places we stopped by.
Turns out, they have the same patio set that we had just purchased from the other store, at a lower price. What's even better, is that I now find out that Sears owns
The Great Indoors!
I call up the store again, and tell them that I have made my decision, and that they can come and pick everything up. They tell me they cannot do that. The holy h*ll part now kicks in...
I get a manager on the phone, who is a little more helpful, but not by much.
He tells me that they'll let me know (sooner or later) what they will be able to do.
That afternoon, tired of all the bullsh*t, I packed everything up, drove over to the store, dumped everything at the Customer Pick-up area, walked in and said "Give me my money back!"
20 minutes later I was driving home with my cash in my pocket...
A friend of mine just got a washer/dryer combo from Sears, and that arrived damaged. They sent out a replacement, which was broken. They sent out a repair guy, who kind of fixed it, but now something else wasn't working. He finally got it resolved, but it took over a month.
He also had to deal with people being scheduled to show up, but never did...