xbox360 help - Jemsite
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post #1 of 14 (permalink) Old 12-26-2006, 06:50 PM Thread Starter
 
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xbox360 help

We put in a game and close the tray...and then it says the tray is still open, even though it is closed. wtf is wrong and how can I fix it.
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post #2 of 14 (permalink) Old 12-26-2006, 06:53 PM
 
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Re: xbox360 help

return it?
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post #3 of 14 (permalink) Old 12-26-2006, 06:57 PM Thread Starter
 
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Re: xbox360 help

ok no posts like that I really just want help sorry if im being mean but just if u dont have anything to say dont say it.
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post #4 of 14 (permalink) Old 12-26-2006, 07:05 PM
 
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Re: xbox360 help

Try a different game, or a DVD, if it still gives you the same error, then yeah, you'll have to return it.
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post #5 of 14 (permalink) Old 12-26-2006, 07:07 PM Thread Starter
 
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Re: xbox360 help

oh really? yeah we did try a different game...are u sure we have to return it im sure we can get it repaired.
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post #6 of 14 (permalink) Old 12-26-2006, 07:08 PM
 
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Re: xbox360 help

Yeah, you can try and repair it, or you can return it, and have a replacement within a half hour.

Point is, there isn't a specific way to fix this specific problem as far as I know. So instead of spending hours TRYING to fix it, where in the end you'll probably fail, you're better off exchanging it.
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post #7 of 14 (permalink) Old 12-26-2006, 07:32 PM
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Re: xbox360 help

need more info.

try another game, a cd, and a dvd then report back

ms just increased the warranty for 360 to a full year (from 90 days)... phone xbox support and ask them. you have warranty coverage (and if you purchased upon nov/dec launch tell them it's an xmas gift and they'll probably cover you

secondly, you can purchase extended warranty (2 years extra) for $39.99 USA which imho is a no-brainer.

if it's brand new return to retail for exchange or again first call support... glen
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post #8 of 14 (permalink) Old 12-26-2006, 07:44 PM Thread Starter
 
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Re: xbox360 help

no we get it in the summer so I cant do that and we dont want to loose all our saved **** so were just going to try to get it repaired but thanks so much for ur help. do u know anyway to fix it though?
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post #9 of 14 (permalink) Old 12-26-2006, 07:49 PM
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Re: xbox360 help

off hand i have no idea.

google around, go to xbox.com and search support/forums or just call toll-free.

it's under warranty ...glen
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post #10 of 14 (permalink) Old 12-26-2006, 08:55 PM Thread Starter
 
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Re: xbox360 help

actually I found out that its not the tray's problem. It says reading then does nothing........
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post #11 of 14 (permalink) Old 12-26-2006, 08:58 PM
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Re: xbox360 help

could be many things...
http://support.microsoft.com/kb/816779

contact info:
http://www.xbox.com/en-US/support/contact/default.htm

....glen
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post #12 of 14 (permalink) Old 12-27-2006, 12:35 AM
 
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Re: xbox360 help

My 360 gets really hot. Just something I thought you might like to know.
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post #13 of 14 (permalink) Old 12-27-2006, 04:01 AM
 
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Re: xbox360 help

Sounds like its a laser problem to me.

If its having problems reading games/dvds, then it definitely sounds like a problem with the laser unit. They are quite a temperamental piece in consoles really. My laser unit on my old PS1 (back in the day) had to replaced on two different occasions.

Put it this way, its definitely worth getting the 360 fixed. It only sounds like its a minor problem, and not that the unit is fried.

You won't lose all your saved games. They are on the removable HD, so they are perfectly fine.
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post #14 of 14 (permalink) Old 12-27-2006, 08:44 AM
 
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Re: xbox360 help

Quote:
Originally Posted by JforJem View Post
return it?
hihihi...

Regards

André



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