Word of thanks to Darren... - He is a bud... - Jemsite
Ibanez JEM, UV, JS & Other Signature Models For discussion of Ibanez JEM, Universe and JS (Satriani) guitars only.

 
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post #1 of 4 (permalink) Old 08-20-2001, 06:54 PM Thread Starter
 
Join Date: Dec 2000
Location: Effingham, Illinois
Posts: 324
Word of thanks to Darren... - He is a bud...

I recently received my Orange and Black swirl from Darren. The job is flawless. There was one problem. The person that put the Tiger claw in blocked a piece of wood in and cut the claw out. In doing so he cut it out incorrectly and the trem would not sit in the pocket. I got the box in the mail and franticly opened it and stated assembling it when I found the problem out. After the tears I called Darren. Without a blink he said "send it back and I will fix it". *It will be going out in the mail in the next couple of days.

Since we go back forever, and I never sell my guitars, I told him to look at it and see if it can just be repaired. I doubt he will do it. He will probably strip it and redo it. He is a perfectionist.

In this day and age it is nice to see someone who really stands behind his product... my hats off to you buddy...

Dave

PS- My next 3 swirls are in the process. #1 will be a DNA #2 Will be Black, Gold, Silver and a real vivid Blue. #3 will be a surprise that will knock everyones socks off. It was basically brought on by saying "hey Darren, what would you do?".
davenit is offline  
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post #2 of 4 (permalink) Old 08-20-2001, 06:58 PM
 
Join Date: Jul 2001
Posts: 119
Word of thanks to Darren...

very cool to hear that....it's always good to know who the really REAL people are out there
AJ Love is offline  
post #3 of 4 (permalink) Old 08-21-2001, 08:51 AM
 
Join Date: Dec 2000
Location: DFW, Texas
Posts: 1,568
Word of thanks to Darren...

Far beyond the call of duty...outstanding customer service!
Greg
gkelm is offline  
post #4 of 4 (permalink) Old 08-22-2001, 09:53 AM
 
Join Date: Mar 2001
Location: Va Beach, VA
Posts: 1,416
Word of thanks to Darren...

Amen brotha, *I never cease to be un-impressed by what people consider to be taking care of the customer. *Glad to hear there are still those out there that serve to restore my faith, plus...Darren's work kicks.
Gresh is offline  
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