Join Date: Nov 2003
Location: Victoria, BC, Canada
7string-Archtop shopping experience
I hope this is appropriate here, since it relates to a lack availability of low-to mid-end 7-string archtops; I would like some opinions on the following:
If the only dealer in your area/province/state for a certain brand instrument provided really bad service, would you still buy from them?
Seeing that at the $2,500 price range I have little choice but an Eastman if I want a full-hollow 7-string archtop (played the Ibanez archtop 7 once, have never seen one since), I went down to my local Eastman dealer today to try out a few Eastmans with intention to possibly place an order for a 7 string model.
Boy, was I dissappointed. Not in the guitars, but with the service. Now I know that $2,500 is peanuts in the archtop world, but it's a lot of money to me. I was treated with the kind of service normally reserved for a 14 year old asking to play a Squire...i.e., they couldn't be bothered. The attitude was detached disdain bordering on being overtly rude. I asked some basic questions that anyone should ask before placing an order, and this is what I got (not verbatim, but darned close):
Question: what if my order has a finish flaw?
A: these aren't perfect, you're SOL
what if I get a lemon?
A: See A
Now I understand, if that's policy, fine, but the tone was just rude...
how much down?
A. (laugh) why you idiot, all of it. Well, ok. 50 %. (ok, I'm exaggerating here, the guy just laughed and said all of it. didn't call me an idiot, well, not out loud)
Do I have a choice of case color ( they come in several colors)
A: well, we get them in black
and here's the best one (after playing one):
Question: do you have another one strung with flatwounds that I can try out?
A. No. (I went to look. all of them were strung with flatwounds)
and so on...
Bottom line is, I went in with money in my pocket and excited, and left dissappointed (and no 7-string archtop).
sorry for the rant.
Should I bite the bullet and order one from this dealer? The next nearest dealer is Winnipeg, Manitoba!