Good Job Fender - Jemsite
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post #1 of 13 (permalink) Old 07-28-2008, 08:12 PM Thread Starter
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Good Job Fender

I bought some pickups from a Fender dealer on the bay back in March. I finally got around to installing them in May and couldnt get the middle pickup to work. In June I finally decided to take it to a tech and let his figure out what I did wrong. Turns out it was a bad pickup. I couldnt go back to the bay because the transaction wasnt good so I didnt count on them being helpful so I contacted Fender. They said if I sent them the pickups they would send me a new set. I really didnt want to remove all the pickups so I was going to try to just send the bad one and hopefully get one back, but after I took off the pick guard I notived the tech had replaced the white wire in an attempt to fix the pickup. I emailed Fender again and asked if that voided the deal about me getting a new set since now I couldnt prove it was Fenders fault. The guy said the deal was off, but after I told him I understood, he emailed me back telling me that he would send me a new set without me sending anything in. Hopefully they will be here soon
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post #2 of 13 (permalink) Old 07-28-2008, 08:23 PM
 
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Re: Good Job Fender

That kind of customer service builds a loyality that can last long time. Very cool man. What kind of pups were they?
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post #3 of 13 (permalink) Old 07-28-2008, 08:39 PM
 
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Re: Good Job Fender

That is cool, and it shows if you treat people with a lil courtesy, it can go a long way.
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post #4 of 13 (permalink) Old 07-28-2008, 09:15 PM
 
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Re: Good Job Fender

so was he just playing mind games to see how youd react to him tellin you the deal was off? Crazy Fender guys =P.
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post #5 of 13 (permalink) Old 07-28-2008, 09:26 PM
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Re: Good Job Fender

Sweet!

Hope everything works out Cid.
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post #6 of 13 (permalink) Old 07-28-2008, 10:10 PM Thread Starter
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Re: Good Job Fender

They were hot noiseless pickups. I actually had a spare one laying around from when they were sold individually. Since I have a working set, I'm tempted to sell them when they come in and put the money towards another strat, but the guy did me a favor by sending me the pickups so I'd hate to just flip the pickups.
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post #7 of 13 (permalink) Old 07-29-2008, 10:43 AM
 
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Re: Good Job Fender

Nice man, another reason I've always been a Fender guy. The Hot Noiseless set is absolutely amazing, I love it to death.
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post #8 of 13 (permalink) Old 07-29-2008, 12:08 PM
 
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Re: Good Job Fender

Great story Cid! Fender you rock!
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post #9 of 13 (permalink) Old 07-29-2008, 07:35 PM
 
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Re: Good Job Fender

Cool. That doesn't really sound like Fender, but I guess you got a cool rep. It sounds like he was testing you, and when he found out you were being fair, he decided to play nice too. I am suprised he didn't just send a single though.

Fender would probably be happy to know you are putting the pickup cash toward another Strat ... but keep the pups to put in that new Strat
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post #10 of 13 (permalink) Old 07-29-2008, 07:42 PM Thread Starter
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Re: Good Job Fender

I have a set of 3 gold Lace Sensors and a TBX control Im thinking about unloading so I can keep the hot noiseless for my next strat, which I think I already found, but part of me want to over pay for a set of electronics from an EJ Strat.
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post #11 of 13 (permalink) Old 07-30-2008, 04:51 PM Thread Starter
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Re: Good Job Fender

Got the replacements today. More kudos to Fender for getting them to me in 3 days
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post #12 of 13 (permalink) Old 07-31-2008, 12:34 AM
 
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Re: Good Job Fender

Quote:
Originally Posted by elcid View Post
Got the replacements today. More kudos to Fender for getting them to me in 3 days
Wow- too bad more companies do not realize the importance of good PR on the net. This is a great story- I have heard really positive things about those pickups.
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post #13 of 13 (permalink) Old 08-01-2008, 09:59 AM
 
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Re: Good Job Fender

If you're into candy apple red, olympic white, sunburst or black w/ maple, check out the "MIM" Jimmie Vaughan.
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lace sensor , lace sensors , noiseless pickups , olympic white

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