Hello. This is "normal". There are thousands of RG's, Prestige's, JEM's, etc, and lots of them have broken pots. There are threads on here about it, and also on the Ibanez forum. I was the one who started the thread on the Ibanez forum where I listed every person's complaint in the hope of a reply from an official Ibanez staff worker, but it went ignored. They don't care.
yes, I in fact had an RG with a broken pot as well.
My Ibanez dealer sent it in to get fixed, and bam, it was done. if done through a dealer, it'll get fixed pretty quick.
you also have to consider, an Ibanez Staff worker has better things to do than to go online and reply to every 562984723804729 threads that exists.
it's tough enough an Ibanez staff worker is answering calls ever second and listing down shipping numbers and such, and so forth, they have lives like we do you know, a family, weekends, and so forth. you wouldn't like to go online after an 8-12 hour shift of answering phone calls, working in the factory, etc, etc now would you?
have respect for Ibanez.
They're doing the best they can.
lets see you open a guitar company, and see if you could do better.
if you have problems with an Ibanez Guitar, take it to an authorized dealer you bought it from. they get needed repairs done. I bought my Ibanez JEM7V-SBL from my local Ibanez dealer, and had no problems with the serivice. if you bought an ibanez used from a friend or ****, you're $hit out of luck, and you have to pay to get it fixed because it doesn't have a warrenty in effect anymore.
besides, it's 20 bucks to fix a broken pot.
no big deal. every pot goes bad at some point.
it doesn't last forever ya know.
dirt, oil, natural wear and tear will occur.
the ibanez company does care, and they helped me with all my Ibanez guitars. (2 JEMs and an RG prestige)
they're service is pretty good through a local dealer.
The guitars i received when I ordered from my dealer came in pristine condition, and no one else played them for sure because it wasn't in guitar center, where a bunch of people play them, and mess up the trem, and strings get old, pickstraches, etc.
when I bought my dad bought my first JEM from GC a while back ago, I was horridly disappointed on how poorly it was setup, so I had my local dealer set it up with new strings.
I didn't like the fact that GC said I would have to pay $50 for a complete setup of a guitar I paid over 2 grand for a few days earlier.
I returned the JEM I bought from GC, and went to my local dealer.
To my surprise he had a JEM7V SBL hanging on the wall.
he didn't have a tag on it yet.
it was used, but almost new, the guy who bought it had it for a few months disliked the trem and traded it for the paisly strat my dealer had on his wall.
the guitar itself and the case was in great condition.
not a single stratch, or dent no nothing, and the guitar was cleaner and shinier than a baby's bottom.
he gave it to me for a grand.
Below half the price of GC.
and it was limited edition run.
and he said, if I had any problems, just bring it in, because he was the one who ordered it, and was still under warrenty.
sorry for the long story.