JCustom and UK Customs (Custom service not custom shop :PP) :) - Jemsite
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post #1 of 4 (permalink) Old 05-20-2008, 02:51 AM Thread Starter
Join Date: May 2008
Posts: 37
JCustom and UK Customs (Custom service not custom shop :PP) :)


I was googling for it and checking the forum also but all the information is regarding the PS3 or pretty old.

I've bought a new JCustom from Japan. Here is a bit of a tracking info:

May 13
16:52 Posting/Collection KATSUSHIKAAOTOYON Tokyo metropolis
May 13
23:03 Dispatch from outward office of exchange TOKYO INTERNATIONAL Branch Tokyo metropolis
May 15
16:56 Arrival at inward office of exchange COVENTRY PARCELFORCE UNITED KINGDOM

May 15
17:24 Awaiting presentation to customs commissioner COVENTRY PARCELFORCE UNITED KINGDOM

So the last update is 17:24 which was about 9am in England.

So I dont have any update on the parcel for 3 days. I'm just wondering if it normally takes so long or should I bother them calling and asking whats going on with my guitar?

Does anyone know the number to coventry customs?
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post #2 of 4 (permalink) Old 05-20-2008, 03:11 AM
Join Date: Nov 2003
Location: Oxford, UK
Posts: 2,782
Re: JCustom and UK Customs (Custom service not custom shop :PP) :)

It can take a couple of working days, and there has been a weekend in between, so don't expect an update for another day or so.

Also, tracking times are usually local, so 17:24 is UK time.
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post #3 of 4 (permalink) Old 05-20-2008, 03:33 AM
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Join Date: Aug 2004
Location: Warwickshire, England
Posts: 1,918
Re: JCustom and UK Customs (Custom service not custom shop :PP) :)

I've had problems with that Coventry depot before. Last time I had something shipped from America, they had it in their depot for almost 2 weeks before they delivered it! They blamed customs!
Another time, they dropped a card saying that they attempted delivery and had returned it to the depot. So I get home from work, find the card and go over to pick the guitar up. They couldn't find it and after over two hours of searching they called the driver. He told them that he left it with a neighbour and forgot to drop another card!! Dickhead!!

Btw, they'll send out a letter to you listing the taxes and their own holding charge of around 15! So I'd probably wait for that first
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post #4 of 4 (permalink) Old 05-20-2008, 03:39 AM Thread Starter
Join Date: May 2008
Posts: 37
Re: JCustom and UK Customs (Custom service not custom shop :PP) :)

Ok so thinking it is really a local time not Japan time they are keeping this for 2 days now. Think I will need to give them some more time Anyway I willing to drive there allt he way from London and put my hands on this axe DDD

Waiting is a killer factor, hate this!

Also what I just remembered is that this parcel is declarded for about $400 when the value is much more than that. What will happen in situation that they will investigate the parcel more and will realise that it is worth more thats been stated?

Are they investigating every single parcel like this?


20-05-2008 11:10 International Hub En route to delivery depot
20-05-2008 11:00 International Hub RELEASED WITH CHARGES
15-05-2008 17:24 International Hub AWAITING CUSTOMS CHARGING
15-05-2008 17:24 International Hub AWAITING CUSTOMS CHARGES
15-05-2008 16:56 International Hub Arrived in destination country
14-05-2008 20:45 Heathrow Airport Arrived at destination country
13-05-2008 23:03 Delivery Agent - Tokyo Left origin country
13-05-2008 16:52 Delivery Agent - JAPAN Collected from customer

Looks ok

They have never contacted me asking about the price, so I assume they will charge me off from the $350 as it was stated.

Tomorrow my lucky day

Last edited by thornag; 05-20-2008 at 07:03 AM.
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