Last week I got a great deal on a Petrucci (base model in red pearl burst). I'd wanted to try one for a while, and this seemed like a good opportunity (traded a Tokai LP). I've always liked the Luke and Morse models, but they never had a strong enough pull on me to actually get one.
This one has a couple dings on back (thanks, GC customers), but otherwise minty. The neck is covered with birdseye, and I really like the tone...I find that the neck is slightly narrower as you move up the neck than the Ibanez JPM, but still feels great. Overall quality is superb.
Anyway, got it home and noticed that the high E fretted out when bending at the 15th fret...tried a fresh set of strings and neck tweak, no luck. I emailed EBMM about this and received a response next day...friendly and fast. They are going to level & re-crown the frets...if that doesn't fix it, they'll replace the neck. I asked about fixing the finish dings, but didn't sound like they would do that. Then I mentioned the minor neck joint crack, which we Ibanez lovers are all too familiar with (EBMM forum scoop indicates the older cases were the cause). He said they would replace the body under warranty...and so the dings on back get fixed too!
I'll ship it off tomorrow or Fri, and should take 2-3 weeks. He even called right back to say that he'd order the body right away to expidite things. So far, I've been really impressed with not only the instrument, but especially the customer service.