So I recently ordered one of the new hollow body guitars released at NAMM this year after seeing videos of it online. I've been looking for a good hollow body jazz guitar for a decent price for quite a while now. I almost went with epiphone however I immediately changed my mind once I saw this guitar online.
I ordered the guitar from ******* and it just arrived yesterday. I normally don't buy guitars from online dealers but I thought it would be okay since it was an Ibanez. I've owned a couple Ibanez guitars (my first guitar was an Ibanez actually) and I've played a bunch of them too. Ibanez = quality from my experience. This time was very different though.
I opened the case and started to inspect it only to find two symmetrical cracks in the wood on the neck by the nut on both top and bottom of the neck. This pissed me off quite a bit and I decided to see what else was wrong. I examined the body and found that it had collapsed on both the top and the bottom.
After I calmed down a bit I emailed the people at ******* and told them I was returning it. Thankfully they paid for the shipping. I also asked them how this got past their inspection and they responded saying that they don't inspect their guitars. They ship in the factory packaging. I think this is a bad business practice. Next time i'll use Sweetwater since they at least open the box. They also set it up/inspect it closely. The way I see it, the damaged guitar shouldn't have even made it to my doorstep. ******* should've opened the box, noticed it, and returned it to the manufacturer/distributor.
Here's why I think it's probably a factory issue (or at least indirectly caused by using low quality or improperly treated wood/materials) not a shipping issue. The guitar was double boxed and in a hard shell case. The boxes and case showed no sign of damage, therefore it probably wasn't dropped or hit too hard during shipping. Also, the guitar has no nicks, scratches, or dings so the guitar wasn't abused. I think it must have happened either from the wood not being fully dried out or from the wood settling in improperly/warping.
I'm giving Ibanez another chance because I think this was just a fluke, so ******* is going to send me another guitar and I'll report back on the quality of that guitar when it arrives (they say late may). I've attached links to the images so you can see the damage too.
The warping on the back:
The top neck crack:
the bottom neck crack (sorry it's blurry):
The warping on the top (you can see from the reflection of the fretboard):