Quality Control Disaster With New AF 151 Hollow Body - Jemsite
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post #1 of 9 (permalink) Old 04-26-2013, 08:24 PM Thread Starter
 
Join Date: Apr 2013
Location: Utah
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Quality Control Disaster With New AF 151 Hollow Body

So I recently ordered one of the new hollow body guitars released at NAMM this year after seeing videos of it online. I've been looking for a good hollow body jazz guitar for a decent price for quite a while now. I almost went with epiphone however I immediately changed my mind once I saw this guitar online.

I ordered the guitar from ******* and it just arrived yesterday. I normally don't buy guitars from online dealers but I thought it would be okay since it was an Ibanez. I've owned a couple Ibanez guitars (my first guitar was an Ibanez actually) and I've played a bunch of them too. Ibanez = quality from my experience. This time was very different though.

I opened the case and started to inspect it only to find two symmetrical cracks in the wood on the neck by the nut on both top and bottom of the neck. This pissed me off quite a bit and I decided to see what else was wrong. I examined the body and found that it had collapsed on both the top and the bottom.

After I calmed down a bit I emailed the people at ******* and told them I was returning it. Thankfully they paid for the shipping. I also asked them how this got past their inspection and they responded saying that they don't inspect their guitars. They ship in the factory packaging. I think this is a bad business practice. Next time i'll use Sweetwater since they at least open the box. They also set it up/inspect it closely. The way I see it, the damaged guitar shouldn't have even made it to my doorstep. ******* should've opened the box, noticed it, and returned it to the manufacturer/distributor.

Here's why I think it's probably a factory issue (or at least indirectly caused by using low quality or improperly treated wood/materials) not a shipping issue. The guitar was double boxed and in a hard shell case. The boxes and case showed no sign of damage, therefore it probably wasn't dropped or hit too hard during shipping. Also, the guitar has no nicks, scratches, or dings so the guitar wasn't abused. I think it must have happened either from the wood not being fully dried out or from the wood settling in improperly/warping.

I'm giving Ibanez another chance because I think this was just a fluke, so ******* is going to send me another guitar and I'll report back on the quality of that guitar when it arrives (they say late may). I've attached links to the images so you can see the damage too.

The warping on the back:
http://i393.photobucket.com/albums/p...ems/photo3.jpg

The top neck crack:
http://i393.photobucket.com/albums/p...ems/photo1.jpg

the bottom neck crack (sorry it's blurry):
http://i393.photobucket.com/albums/p...ems/photo2.jpg

The warping on the top (you can see from the reflection of the fretboard):
http://i393.photobucket.com/albums/p...lems/photo.jpg
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post #2 of 9 (permalink) Old 04-26-2013, 08:45 PM
 
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Join Date: Mar 2006
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Unhappy Re: Quality Control Disaster With New AF 151 Hollow Body

OMG!

Looks like that good ole "chinese quality"...

Let us know how the second one turns out.

Regards,

JP
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post #3 of 9 (permalink) Old 04-26-2013, 09:18 PM
 
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Re: Quality Control Disaster With New AF 151 Hollow Body

That looks more like shipping damage then quality control mate. I can't see ibanez allowing that to leave, even from the chinese factory xD
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post #4 of 9 (permalink) Old 04-26-2013, 09:21 PM
 
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Re: Quality Control Disaster With New AF 151 Hollow Body

Not having external signs of damage is *NOT* a guarantee the item hasn't been damaged in shipping. Particularly with severe warping like that, its more than likely that what has happened is it has been subjected to extremes of TEMPERATURE, which has warped the guitar.

Not a quality control issue.
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post #5 of 9 (permalink) Old 04-26-2013, 09:40 PM
 
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Angry Re: Quality Control Disaster With New AF 151 Hollow Body

When I got my Jem shipped, the edge trem was snapped out of place.... Talk about G-forces to get THAT done.... Don't even want to think about the consequences on a hollow-body

Viva the UPS's/USP's/Fedexes et al. of this world!
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post #6 of 9 (permalink) Old 04-26-2013, 09:46 PM
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Re: Quality Control Disaster With New AF 151 Hollow Body

The crack is shipping. The shrunken top, these guitars are not instruments and never will be, that's why I won't handle them. And Sweetwater is the best of the warehouses but marginally better.

In case anybody forgot, zero signs of damage to the box.

http://www.jemsite.com/forums/f13/so...ighlight=fedex
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post #7 of 9 (permalink) Old 04-26-2013, 09:57 PM
 
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Re: Quality Control Disaster With New AF 151 Hollow Body

Quote:
Originally Posted by Demogorgos View Post
When I got my Jem shipped, the edge trem was snapped out of place.... Talk about G-forces to get THAT done.... Don't even want to think about the consequences on a hollow-body

Viva the UPS's/USP's/Fedexes et al. of this world!
Or steve vai somehow got his hands on that trem =p
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post #8 of 9 (permalink) Old 04-26-2013, 10:15 PM
 
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Re: Quality Control Disaster With New AF 151 Hollow Body

Quote:
Originally Posted by Rich View Post
The crack is shipping. The shrunken top, these guitars are not instruments and never will be, that's why I won't handle them. And Sweetwater is the best of the warehouses but marginally better.

In case anybody forgot, zero signs of damage to the box.

http://www.jemsite.com/forums/f13/so...ighlight=fedex
Looks like kirt cobain had fun with that bad boy haha
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post #9 of 9 (permalink) Old 05-03-2013, 06:50 AM
 
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Re: Quality Control Disaster With New AF 151 Hollow Body

WOW! That warping looks like maybe it got way too hot for way too long somewhere.
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