Re: rg / jem
I've had mixed service from Sounds great, although I have bought guitars from them in the past.
I have seriously thought about buying from Rich Harris having read peoples comments on here and read his website. I know its hard sometimes to get a feel for people over the net but he seems to be a genuine good guy. The only real problem is I'm not sure exactly what I want and so need to try first. I would then feel a bit bad leaving a shop to buy over the net. Also having checked prices Rich would be a little more expensive when you factor in the shipping tax etc (although I know it would be worth it for his set up alone!).
I don't think Ibanez make what I want, but lets not go there!
I think I know who you are talking about with regard to your local shop, have they not just reopened under a different name?? There were two of them in the manchester area, I agree with you they were rarely helpful.