I am not really sure of my options here. I bought an Ibanez case and have kept the guitar in the case when not in use in a climate controlled room.
I want to get a second opinion but the other guitar tech locally has a 3 week wait.
So I have some questions:
#1: Did I void my warranty by having new pickups installed by a local luthier?
#2: Should I contact GC and try to go down the warranty path if I didn't already void it?
#3: Should I wait and get a second opinion?
#4: Anyone else go through anything similar or have advice?
If you had the pickups replaced, I'm pretty sure the warranty's over. Check with other members. Anyways, here's my similar story:
I bought one two weeks ago as well (same model) and was in a similar situation (Canadian here, bought at Long and McQuade).
The upper frets (12 to 24) were badly dressed and had to be levelled (there even were marks on the frets themselves).
You have two options:
- Send it back ASAP (and either get a refund or wait for a new one).
- Shop around and get the frets levelled (my tech did it for 50$, so shop around).
I'm not sure what are state laws/federal laws about returning products in the US, but here it's 30 days. Either way, once Guitar Centre has no liability anymore, options will decrease. While Ibanez has a one-year warranty in the US, it seems they are pretty slow to do anything - it could take months before they give you an answer.
If you're patient and really want only this model, I'd return to GC and send it back and wait for a new one - heck, it could take a few times until you have one with frets that are ok.
Mine had lots of buzzing in the upper register, but with the frets levelled, it plays great...
I agree we shouldn't have to pay for this, but let's be honest: no one will do it for free as frets rarely are covered under warranty. The best your store can do is replace it with a new one... (and results will vary).
Wanna have a laugh? My guitar came with no warranty card (or any info for that matter). Guess Americans are blessed. I couldn't find any clear info on warranty outside the US on the Canadian website. Lovely jubbely.