Originally Posted by SonicProvocateur
As a GC employee I can say we take in an inventory of roughly 100+ guitars a week (that come in one day-truck day) and when you are dealing with over 300-500 customers a day, whether they are serious buyers or just in browsing, there is no time whatsoever to do any kind of setups on guitars. There is barely time to tune them inbetween helping people. I know Nashville gets truck days 3-4 days a week, so I can only imagine how many new guitars their floor sees. Working at a smaller shop, I had plenty of down-time to noodle around and find sweetspots on all the guitars and do perfect setups on everything. There is a big difference when you have over 300 guitars on a wall and when you have 20.
This. Pidgeonholing Gibson as a bad guitar company like saying that all Ibanezes can't stay in tune because you played one at Guitar Center that had an Edge III and the locking tuners weren't tightened. You wouldn't not believe how many people make this complaint weekly.
If you want an immaculately perfect out of the box guitar, buy a high end PRS. They have unorthodoxly high quality control.
If I'm paying the gigantic premiums Gibson charge for their instruments, as a consumer I don't care about the logistics of the shop or the manufacturer. I expect to get what I pay for, and that means at the minimum, a CONSISTENT product, of GOOD quality.
Many Gibsons are not that in the slightest, not even close.
Also, I'm aware of lots of people who've returned Gibsons that simply didn't work, from having the electronics installed unprofessionally and the bridge pickup not working, to having frets in the wrong locations and being impossible to intonate, to binding coming off the fretboard completely. Some of these guitars were limited run instruments and one gentleman went through no less than FOUR white explorers before he got one that was all correct.
For a company that has a Plek machine, I'd expect much, much better than this. Especially since I've played a number of their Plek'd guitars and they've been worse setup than £500 Ibbys and Schecters on a number of occasions. Regardless of what excuses Gibson might want to have people make for them, thats not acceptable in a buyers market, and its correct that people are pulling them up on it, for the good of us as consumers.