I just got my new baby delivered today: a 2004 RG2570! It came in the factory box, so I assume it was set up at Ibanez. The set up was pretty bad. So of course the first thing I did was take the guitar apart. After I took the neck off the body, I discovered there was no neck shim inside. This is contrary to everything I've read about new Ibanez's sold in the US, which is that they all have neck shims in the pocket, closest to the bridge. Anyway, here's a side view of the neck on the body, will full tension on the strings:
As you can see, the neck is much higher on the bridge side of the pocket than the nut side. And as I said, there is no shim in the neck pocket.
Even with the bridge pretty high (and consequently the action pretty high), the strings still buzz on frets 12-23. It seems that this is due to the neck angling back, away from the body. I should mention that the trem is level, and the neck seems to have the right amount of relief.
So my question to all the expert jemsiters is: do I need a neck shim? I've read up on how to do it, and it seems easy enough. Just slip some business card thickness paper in the neck pocket, near the end closest to the nut.
Has anyone else had this experience with a new Prestige Ibanez?