Filed down fret murder
Ok, maybe not murder but violent assault at least! Our tale begins shortly after I bought a new Ibanez DTT 700...
It needed setup so I took it to a local luthier of impeccable reputation 30+ years experience etc. etc.
He took a look at it and said the truss rod was loose and it may need the nut replaced and one of the saddles filed just a hair to level the strings. Total cost about $100
Unfortunately (for me) since he does such good work he is also in high demand so I would have to wait until the end of November before he could get to it. So impatient was I to start rocking this sweet fiddle that I took it to the store of a large music retail chain to have it setup.
This is where the drama begins.
I left it there with the recommendations the luthier had told me. I got a call the next day from the tech asking if I wanted standard or drop tuning. I told him I wanted standard and he said it would be done later that day.
When I went in to get it he said it didn't need any of the other stuff done and was all set to go. I should have played it then and gave it a serious look over. This is where I failed.
I took it out to play it today and the 10th. fret has been filed down under the high (.010) e string. Still has the file scratch marks on it and not polished at all. It was also out of tune.
When the e string is played at the 10th. fret it's dead and buzzing. When bent up even a small bit it plays normally. Just the bit where it's been filed is bad. All the other strings sound normally at all the other frets.
So, my question here is how can this be fixed? My thoughts are that since 10 is now too low 11-22 will have to be filed down also for clearance or the 10th. fret replaced altogether. Am I over reacting? Is there an easier fix for this?
I don't think I will take it back to the retailer again. I'm not sure how much more work the real professional will have to do to fix this and would like some advice going in.
Any reassurance that everything is going to be ok and reduce my panic would also be appreciated.
P.S. Anyone who wants to use the name 'MurderFret' please remember to give me credit.