RGT320 Fret buzz Issues - please help - Jemsite
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post #1 of 4 (permalink) Old 12-13-2009, 12:54 AM Thread Starter
 
Join Date: Dec 2009
Posts: 4
Angry RGT320 Fret buzz Issues - please help

Hi guys,

Need a bit of help/advice pertaining to an Ibanez Prestige RGT320 I recently purchased. I'm getting fret buzz on the lower strings (D,A,E) between the 3rd and 6th frets as well as 12th all the way up to the 24th.

Initially I took the guitar to my usual tech for a set up and he returned it back to me advising I'm gonna need to have the frets dressed. Being rather disappointed and for that matter despondent about my purchase I had a go at it myself and although achieving a pretty rad action, straight neck etc, I experienced the same problems. Next I took it to another technician without mentioning any issues and asked him to set it up according to my specs. A couple of days went by before he let me know he was also experiencing some issues with fret buzz from the 12th to the 24th on the lower strings.

I collected the guitar and took it straight back to the store I had purchased it from which in turn sent it back to the agents. After 2 weeks of battling to get any answers from my supplier I decided to contact the agents directly and query what was going on that side with my guitar. First they let me know that the guitar needed a re-fret. I contacted my supplier and queried this, before I knew it they came back to me and said it was a misunderstanding and the guitar merely needed a fret dressing and a good setup.

Being at the top end of the RG series and having paid a fair amount for this baby I said I'd strongly prefer if we could replace this guitar as it's brand new and one would expect a bit more. They let me know there's no stock of these in south africa and to say the least weren't very accommodating, didn't return my calls or reply on any of my emails.

Another week went by of not hearing a word and I started calling around yet again. After much despair I gave them go-ahead to dress the frets and sort the neck out and they advised that if I wasn't satisfied we could look at placing an order to replace the guitar - The guitar is scheduled to arrive next week, in my personal opinion it would probably be best to insist on replacing it?

Please could you guys give me some comments and suggestions as to what's the best plan of action here.
Jman76 is offline  
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post #2 of 4 (permalink) Old 12-13-2009, 01:02 AM
 
Join Date: Jun 2008
Location: Canberra, Australia
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Re: RGT320 Fret buzz Issues - please help

http://www.ibanezrules.com/tech/setup/action.htm

http://www.ibanezrules.com/tech/setup/truss.htm

aim to get about 0.3-0.4 mm of neck relief and 1.8mm action at 24th fret on high e and 2.0mm of action on low e at 24th fret. if your problem still exists, maybe the frets need a dress.
Homebake is offline  
post #3 of 4 (permalink) Old 12-13-2009, 03:04 AM
 
Join Date: Mar 2009
Location: Seattle ,Washington USA
Posts: 433
Re: RGT320 Fret buzz Issues - please help

I would be demanding a new guitar. When it arrived I would thoroughly examine every detail and if it didn't pass your standards I would demand a refund. Ya,I'd be a hard A$$
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post #4 of 4 (permalink) Old 12-13-2009, 12:27 PM
 
Join Date: Aug 2009
Location: Manitoba, Canada
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Re: RGT320 Fret buzz Issues - please help

Quote:
Originally Posted by moonlight View Post
Ya,I'd be a hard A$$
If you're paying for a prestige you are supposedly getting the best Ibanez has to offer. Ibanez is probably most famous for the quality of their necks, so they should at least try to maintain their reputation. This is reason enough to be a dick.


Though, honestly, if you're getting the frets redressed anyways, unless they do a bad job of it, there really isn't any issue here.
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