Cool, you're probably right, my point was that we just don't know. I've done alot of body shop service work over the last 12 years and I've seen it all too. *We, online, have to depend on sometimes vague descriptions from some that may be much less experienced at providing them. Sometimes it's just a case of a mountain made out of a molehill, and sometimes it actually is something of concern.
The biggest question is why you just didn't return the guitar? We as consumers also have a responsibility to make sure we are satisfied with our purchases in the alloted 'return period'. Here in the US if you're a day late from your 14/30 day return period the answer is always the same "Sorry, you're a day late". I sure don't presume to know the laws in every country, but if I'm buying ANYTHING that costs me a few bucks, I'm inspecting it with a fine tooth comb before the cash comes out of my pocket. Even in the US most music stores have a return for store credit only policy, so you're either sure, or you're sorry.