How are you meant to phone them if you don't live in the States? They dont have a U.K site and have no contact advice for customers outside the U.S.
I have had nothing but grief and hassle since I bought my Ibanez RG550 (I won't go into detail but if you check out the 'slight flaws' thread you can read all about it) I started a thread to try and get some advice about my options and I'm still in the same position as when I started. I love the guitar and it is stunning to play BUT the cosmetic flaws really really ****
me off and should not be there on a BRAND NEW guitar.
I have been back to the store with the guitar so many times and they refuse point blank to help (I think they are stopping stocking Ibanez guitars but I'm not sure). I also have e-mailed Ibanez and have had no response at all. It is pretty disheartening when the guitar cost me £549 (around $800), this is a lot of money to me and I think for that kind of money you should get a flaw free instrument.
I think Ibanez guitars are excellent and this site is great and has loads of useful info but for goodness sake does everyone have their heads up Ibanez/Hoshino arse.
People ask for some advice and all they get is, "Ibanez are so wonderful, they never do anything wrong, why would anyone have ANYTHING bad to say about Ibanez" or smart-arse comments like, "you should have noticed these things in the guitar store".
If someone has a problem with Ibanez or an Ibanez guitar/product certain people out there in the forum shouldn't take it as a personal insult.