Ibanez wait times/customer service
Back on 7/13/07 I placed an order for an RG2550 via my local guitar shop. At the time I was told that it could take up to 6-8 weeks to get the guitar in. Today marks the 9th week, and the salesperson called me up to tell me that it would take another 2 weeks to get it in. Apparently Hoshino in California have about 1000 guitars to go through, and they're waiting until they're all inspected before they send any of them out. Being that my guitar is a special order I would think that it would be a priority over stock items, but apparently Ibanez doesn't feel the same way. So, that's 11 weeks (or more, depending on whether or not the time frame I was given is correct. I'm not holding my breath) when I was originally quoted 6-8; those were the words right from the Ibanez reps mouth. As much as I love Ibanez my suggestion is that they seriously take a look at their customer service and just how important customer satisfaction is to their company. At the moment it's looking like my guitar is going to end up coming around the same week I'm going to be leaving for England for three months; if I'd known that I never would have bothered in the first place.