Thanks mr Ibanez, and one problem - Jemsite
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post #1 of 8 (permalink) Old 01-04-2001, 02:00 PM Thread Starter
Join Date: Jan 2001
Posts: 14
Thanks mr Ibanez, and one problem

Hi, i'm just the happy owner of a Jem Y2K DNA and of one faboulus white jem, still looking for a floral blue one with the mapple neck (very hard to fine :-(

those guitares are great and more versatile (pickups of the dna whooooo !)

but i've got one problem who's gonna grow up,
the neck of the white jem is starting to twist (to the low B side), and i'm not sure he will stop, i just would like to know if there's a way to have that kind of spare parts. I've asked to the french ibanez dealer and it seems not possible with him... maybe there's another way to have this.
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post #2 of 8 (permalink) Old 01-04-2001, 05:00 PM
Join Date: Dec 2000
Location: Howell, Mi.
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Thanks mr Ibanez, and one problem

If the guitar is new and you are the original owner, you should be able to get a replacement through Ibanez. Your dealer will need to be the middle man since you as a customer can NOT deal with Ibanez directly. Be aware it means you would have to send the guitar back to Ibanez and they would fit another neck onto the body, give it the customary crappy setup, and send both the guitar and the deffective neck back to you. Look to be without the guitar for a few months.

If, on the other hand, you are not the original owner and bought it used.....order a custom neck from Ed at Custom Guitar Wares (vendor section)
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post #3 of 8 (permalink) Old 01-04-2001, 05:11 PM
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Location: South Jersey
Posts: 25,874
Thanks mr Ibanez, and one problem

There might not be warranty service in France. Most countries are not as litigious about standing up for consumer rights like the US is. In all the new guitars (old stock mostly) I've imported I have yet to see a warranty card in any.
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post #4 of 8 (permalink) Old 01-11-2001, 12:41 PM Thread Starter
Join Date: Jan 2001
Posts: 14
Thanks mr Ibanez, and one problem

the guitar isn't under warrenty, it's a 96 or 97 ibanez. Ibanez should sold some parts from the website, it can help some customers.
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post #5 of 8 (permalink) Old 01-11-2001, 05:26 PM
Join Date: Dec 2000
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Thanks mr Ibanez, and one problem

Ibanez really needs to get a customer service department of some kind. That's one of my biggest complaints about the company.

My advice would be to get a neck from Ed Wood. In the US, I've heard of JEM necks costing as much as $1000 from Ibanez, I'm sure Ed can make one at a MUCH more reasonable price. There's a link to his page in the vendor section of Jemsite.
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post #6 of 8 (permalink) Old 01-12-2001, 02:28 AM
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Thanks mr Ibanez, and one problem

Ibanez HAS a customer service department and considering all they have to do, they do it very well! Customer service is in reality 'Dealer Service', and 9 - 5 they take care of all the dealers, reps, vendors, etc. BUT they also happily answer questions from ANYBODY that calls them. They may not have time to check to see if they have pickup bezel screws from a 78' Artist, so the answer you'll get may be 'probably not'. But if you called to ask the specs on any models they'll crack open the spec book and read them off to you.

Now if you call to ask why your trem won't stay in tune and if they know a good place you could get to change your strings, you'll probably be told to talk to your dealer. Unfortunately Guitar Center AND Musicians Friend AND Sam Ash AND EVEN CHESBRO all give Hoshino's # to call with any questions, so these are typically the type questions they'll get all day. It's a wonder they get the internal work they HAVE to get done done. Typical mega dealer salesmens attitude twords their customers! (sorry Mike, I know some of you are atypical of the norm)

Add to that the amount of overseas calls they get because their distributors tell them to call Hoshino for the 7VWH neck that they won't order from Japan for you, and..... See where I'm going here?

They are the US distributor (and only half the US at that!!) and they are basically the Ibanez presence for the whole world. Overworked and underpaid (but they do have a nice air conditioned office) I have a great deal of respect for how much they do. (of course some are better than others, your milage may vary, reason? half are drum specialists!! Remember, half the place is Tama!!)
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post #7 of 8 (permalink) Old 01-12-2001, 08:11 AM
Join Date: Dec 2000
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Thanks mr Ibanez, and one problem

Overworked and underpaid? *Boy, did you nail that on the head! *You're right about the AC, though, Rich... sometimes in the summer, you'd see people wearing sweaters because it was so good...
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post #8 of 8 (permalink) Old 01-12-2001, 10:51 AM
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Location: New York City
Posts: 401
Thanks mr Ibanez, and one problem

I agree with Rich on this one. *I am thoroughly impressed by the level of service Ibanez provides. *I recently bought a DNA that came without a certificate of authenticy and was told by the dealer that they would do what they could but that I shouldn't hold my breath. *As a collector, I felt that the certificate was an essential part of the DNA package and so instead of waiting for the dealer to come back and tell me nothing could be done, I contacted Ibanez directly and they bent over backwards to locate a certificate for me. *They not only found one, they sent it to me by FedEx along with a nice letter. *

As Rich says, they're not there to answer every question about tuning that is punted to them by dealers who place a lesser emphasis on providing customer service. *Nevertheless, they can be contacted at [email protected].

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