Join Date: Jan 2005
Location: Canberra, Australia
aiguitars eBay seller
Hey all, just some queries for you all.
I bought a carbon fibre look pickguard from aiguitars off eBay since he didn't have a listing for it at the time.
I received it, looks great, but there is a problem. The guard doesn't completely cover the bass side of the pickup cavity. You can just make out a couple of mm of the cavity at the edge of the guard.
I emailed him about this a few weeks back, and he sent me a PDF template for the gaurd to compare it against. I printed it out, and noted that the guard he made me is in fact not quite to spec against the template. It isn't quite cut correctly, that's why the cavity is showing.
I let him know, and all I got back from him was a one liner, "We don't know what that means". I told him that the pickguard he cut me does not match the template exactly, and that's why the cavity is showing. I asked him to send me a replacement one, and over the last couple of weeks he has not responded at all. I have sent a couple of follow ups, and no response. I've warned him that I will take further action if I must.
I'm really disappointed as I have bought from him before, and had good experience. I guess that's because I actually got a guard that was cut correctly, and didn't have to worry about any after sales service.
I feel bad as I have recommended him to others as well. I was planning on spending more money with him in the future on a fretboard and inlays, but if this is what I can expect I definitely won't be spending any more money!
I hope he will fix this problem up, but if he won't I may have to take this further, publish some of these issues on my site, etc. That might get his attention.
Anyone else have problems with Al from aiguitars?