Re: Patrick SIMS experiences
I must add another story about Patrick's failure to meet deadlines and subsequent failure to respond to inquiries.
The following email to Patrick (sent in mid January 2009) summarizes the situation:
In April 21, 2008 my son,contacted you about making him a custom guitar neck. After a series of email exchanges, you acknowledged receipt of a payment of $345 (payment and shipping) on May 6, 2008. In an email dated April 27, 2008 you agreed to fully refund the payment if you did not complete the order within ten weeks. On July 16, 2008 my son inquired about your progress. At that time, you responded that you were still working on the neck. He inquired again on October 26, 2008. This time you did not respond.
I have phoned you twice this week [January 20, 2009] and left messages. You have yet to respond.
My son has seen samples of your work and admires your craftsmanship. His favorite action would be to receive the neck that he purchased. On the other hand, he ordered the neck more than eight months ago. He has a legitimate concern that you have no intention of completing the work. My son is a minor and I am upset that you are apparently taking advantage of him. I would like to work out a solution that enables him to complete his guitar as soon as possible.
I would appreciate a response to this message by Monday January 22, 2009 with an explicit commitment to deliver the neck on or before February 13, 2009. Otherwise I will contact third parties to encourage you to fulfill your part of the contract.
Patrick responded to this message:
We we took the order for the neck we know not the age of our customers, therefore the fact that he is a minor has no impact of the fact that his neck is not completed. We were having a company is California make our necks for us. However, due to some quality issues & extremely longturnaround times & poor communication (which ultimately we take the heat & blame for) we no longer used them. We searcched for months for another company to use, but were not able to find anyone who coudl do the quality we want or could do it at a reasonable price. Many places wanted $400 or more to build a neck. At any rate your sons neck had been started & made by the original compamy we used which was in Ca. however upon receiving it I was not pleased with it. Not only is it hard enough to get this company to actually get you your product in a decent amount of time, but to actually send something back & ask for it to be redone, well, you would nevber s ee the neck again, so I simply decided to wash my hands of them. Late last year I bought my own CNC machine in which to make necks on, then all the wood working machines I would need for cutting & milling the lumber. I've got everything in order & have already started making JEM bodies to catch up on late/old orders. I have the programs for the neck program but I have to make a jig 1st which will hold the neck. I have not done this yet, however I will be soon. I have already purchased all the wood to do your sons neck with & will be doing them myslef on the CNC. I ask that you could be a little more patient & be assured I will complete the neck. I know all the specs of it & have not forgotten about the order.
I appreciate the patience you've had & I appologize for the delay & any inconvience it may of caused you. Please respond back & let me know how you would like to proceed.
I did respond immediately, asking for an expected date of completion. When I heard nothing in mid February (the completion date that I proposed), I inquired again. Finally, last week I wrote again, demanded a full refund, and promised to publicize his fraud if I failed to hear from him. In addition to posting on this website, ****, the better business bureau, and file a legal claim.
Perhaps Patrick eventually will complete this job, but I have no tangible evidence of this. I have been respectful and patient for long enough and I would discourage everyone from doing business with Patrick.