Re: Patrick SIMS experiences
i´M BACK FOR A SHORT NOTICE, after 3 month of HAVING NO CONTACT, he has written a mail, witch i will post here.
I plan on & have every intention of refunding your money for the body & paint. I am not in the business of ripping people off, & I've never ripped anyone off, contrary to what some people may say, everyone gets what they paid for it may just not be in their time frame.
I would also like to point out our policy on turnaround time & refunds which is clearly stated on our webite & has been for nearly a year on our prices page......
**** Custom paint jobs & builds can be very time consuming & tedious & often times unsuspected issues can arise during the refinishing or building process on your guitar or someone elses that can cause delays, which inturn effects everyones project as far as turnaround time is concerned. While we strive to complete projects in the amount of time quoted (and many times the guitar is completed before the quoted time) it cannot be guaranteed. Weather can also play a huge factor in turnaround time as we do not paint if the humidity is too high, raining, below freezing tempatures, complexity of build or paint work, etc. (Please keep in mind we're painting guitars here that are wood, not cars). Their will be no refunds on paint projects or custom builds b/c the orginal quoted turnaround time has passed, as many times=2 0we have already purchased the materials, paint, wood, etc and began the project. If you choose to have us send your guitar back incompleted there will not be a full or even partial refund. Please take this into consideration before sending your guitar in for paint work or placing an order for a custom project. By sending your guitar to us for work or by ordering a custom guitar, body, neck etc from us means that you accept these terms & conditions.
As soon as I have the availble funds to refund you I will. There is no need to ask me on a weekly basis if I have the money yet, b/c if you haven't gotten a refund yet that means I don't. As soon as I have the funds to send you I will. In the mean time, posting on the forums, e-mailing my on myspace, etc will not help your situation any or speed up the process in which I will be able to refund you. Please keep in mind I do not normally offer refunds, which is made very clear on the site for anyone to read & take into consideration prior to placing an order.
i understand all, what he is writing and it`s nothing more than an excuse for "having made mistakes" . i can find no honest apology... and now i have to wait, if i sometimes will receive a refund.
the thing, that makes me really angry is, that he has written, that the swirl is ready, that it just needs more time, to make a good clearcoat... but now it seems, that he never has started with the work, because otherwise there is no necessary, to offer me the refund ... when he can make the clearcoat ready and ship!
Last edited by psywaltz; 03-26-2009 at 07:53 AM.