Ordered a full set of plastics from Tom at the weekend. Within hours (and i mean 2, possibly 3hours) of placing the order through their webpage, i got an email from Tom telling me the amount to pay (very reasonable!!) and his paypal details, along with clear instructions of what to put in the comments box on paypal.
Ive just received an email from Tom today, saying that he sent the plastics out yesterday, but realised today that he'd sent a wrong part by accident, and had sent the correct part on behind it!
10/10 for a) noticing that he'd sent 1 incorrect part in a package of 5 parts, and b) for owning up to it and dealing with it, rather than waiting for me to receive it in the post and then have to arrange a replacement to be sent out!
Great experience, and i will definitely be purchasing parts from here for my next project!!!