Question re eBay failure to pay procedure - Jemsite
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post #1 of 3 (permalink) Old 05-11-2013, 05:27 PM Thread Starter
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Join Date: Jun 2002
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Question re eBay failure to pay procedure


I recently had my first eBay incident in which a buyer failed to pay. In this case it was a midi controller -- not a lot of money, but still aggravating. The procedure for a non-paying buyer isn't entirely clear to me and I figured others here have dealt with this.

As directed, I opened a case, and I understand that eBay then contacts the buyer. As expected, there was no response, so after a week or so I relisted the item. I went to leave Negative Feedback and a nasty note for the derelict buyer, and was surprised to find that you can't do that. The only options are Positive or Report a Buyer which, of course, I already did by opening a case. Kind of a bummer that they don't even allow you the satisfaction of talking smack about these guys.

Anyway, here's what I'm wondering:
1) Does eBay automatically ban non-paying buyers from future bidding?
2) Does eBay automatically credit/refund my listing fees? Somewhere in the non-paying buyer stuff I recall reading that "you may be eligible for a refund or credit of listing fees..."
3) Do I shortcircuit 1 and 2 if I now "close the case," which is apparently my only available option for this transaction? Or am I supposed to just let it ride for a certain # days and then the rest of the Ebay machinery kicks in to do ... whatever it is they do?

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post #2 of 3 (permalink) Old 05-11-2013, 08:07 PM
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Re: Question re eBay failure to pay procedure

1) if they do it enough times, yes.

2) as long as the case gets closed in your favor, absolutely.

3) do NOT close the case. wait for them to figure it out.

Ebay sucks online, but if you call them, they actually have awesome customer service.
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post #3 of 3 (permalink) Old 05-11-2013, 09:49 PM Thread Starter
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Re: Question re eBay failure to pay procedure

Good info -- thanks!

That's pretty much what I figured, except for #1. I think this should be a one strike and you're out deal, especially if they fail to even respond when the case is opened. But I suppose eBay is reluctant to eject anyone from their game.
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