Originally Posted by SimsCustomShop
B/c it was a false incenuation that somehow I sent him a crappy paint job. If you don't like the way I handle accusations, incenuations, false reviews, personal attacks, assumptions & the sort then don't ever do business with me, its really that simple.
It doesn't really matter what YOU would of done. Until your placed in my exact position & know all the facts you don't really know. If you owned a business & got on a forum of where someone was accusing you of a crappy product that had never contacted you about it & really cant prove that it was anything you did wrong but they still act like it then you would get tired of it after a while to. PM's dont any good when a year later somebody comes & reads that post and BELIEVES I sent him a scratched up guitar and I never even respond to the allegation publicly. I don't tolerate anyone who incenuates that I did anything less than a great quality paint job, especially when they can't provide any concrete evidence that is WAS that way or HAD to be that way when it was shipped....like trash in the paint, bumps, knibs, runs, paint chips, overspray, paint missing on an edge, burn through, etc. Those are all things that could not happen once it leaves my hands...but some light scratches?? Now thats possible...unlikely, but possible. I don't take kindly to someone coming in here & posting on this forum as if it was sent out that way, and they were disappointed with the quality of the finish. Do you really think I would of spent all the time I did wetsanding it perfectly flat & buffing out to a mirror.....but then leaving some light scratches in it & shipping it out when those could be easily buffed out had they been there....
Jemsite has moderators. Those moderators can easily remove or edit posts that are determined to be libel, and do so frequently. Besides which, the comment originally posted was not directly negative. It could have easily been a case of him boosting his own expectations after seeing the pictures on your site. You on the other hand flipped the **** out INSTANTLY.
Besides which, you imply that leaving a negative post will bring only negative results, yet at the same time, your reactions to any negative comments about you, your work, or your customer service, very rarely paint you as anything but the bad guy.
I've defended you before in this exact thread, on one of those occasions you've managed to string together enough words without an insult, to actually make some kind of sensible points. I'd be happy to defend you again and again, were I seeing any evidence that you're worth defending.
As it is, you're just damaging your own reputation, and flipping out on your own customers.
Its said that a person who recieves a quality product will tell 3 people about it, but a person who recieves a bad product will notify 10. That applies to customer service too, and is more often than not taken FAR more seriously by anyone who hears it.
You can count me as at least one person who will NEVER, under any circumstances, send any work to you. Which is a shame for you and you only. There are many other quality painters out there. I am in no way inconvenienced by the decision, bar perhaps making a 'reccomendations thread on here.
YOU on the other hand have just lost a couple of hundred dollars at least. And why? I'll freely admit that every time I've gone through your site I've been very impressed. Pictures from members here of your work have impressed me. But I'll be damned if I EVER send jack **** to an arrogant son of a bitch like you, who thinks he is justified in flying off the handle at his own customers, despite the numerous unresolved complaints with your customer service, wait times, excuses, and now even the quality of your work.
You want the right to talk **** to your customers? Then you damn well better be the fastest, most reliable, most impressive, and cheapest in the game. You fail any one of those items, you don't have a ****ing leg to stand on when a complaint comes in about it.