re: Where is Darren J. from ATD?
I'm not stiring it up or being a coward. we all have our opinions on how to go about things. whilst my approach may not be for all i have found for years that in business i get better results from a more softly approach. i get a better responce if i try no matter how frustrating it gets to keep it friendly. its just one mans experience here, but thats what has worked for me. i have now had three emails from Darren and am trying to work to an end to the solution. in fact the way i'm trying to get my order back will take preassure off Darren and free him to spend more time on the other orders still outstanding. (therefor helping other customers in the same situation).
I know i'll probably get blasted for being soft, but like i've said i find you get better results encouraging rather then destroying.
That said, Darren knows i'm unhappy with the situation arrising from the lack of corrospondence and sheer frustration felt by us all at the uncertenty around the whole situation.
I know others have spent money on trying to resolve the situation, but you are not alone and to think so upsets me. i have done some recconing and looking back over the past two and a bit years i've been waiting, i have spent over £200 on phone calls alone. not to mention the many hours on the web looking for means of a solution.
Lets face it we are all in the same boat and working towards the same end.
For whatever reason, Darren is 'starting' to get sorted out and has 'started' to respond.
I'm not defending Darren here, just saying how i go about things.
If its a different way to how others do it, thats up to them, we are all individual after all.
i make no appologies for my way of thinking as i'm sure other would as well. but to 'have a go' for not following one persons chosen path is not right.