Join Date: Nov 2007
Location: Murfreesboro, TN
Re: Guitar Centers Return Policy
Caution! If you get to the point where the sales guys know you as that guy who buys things and keeps bringing it back all the time, the store might change the policy at least as it pertains to you.
For example... guy comes in and buys $10,000 worth of gear and whatnot on Monday, returns all of it after ten days. Then proceeds to buy another $8,000 in gear that day and returns it after two weeks. By the third time around the sales guys are geting frustrated and the store is not going to be so happy to sell him another pile of stuff he will just bring back in two weeks. If that happens they are going to be overly harsh about small dings, scuffs or marks of any kind on the merchandise. They may have to refuse to take it back the third time around if it has any mark at all anywhere even on the case!
Now I know that sounds pretty cruddy, but honestly think of it from their perspective. The store automatically orders one of whatever they sell through their inventory... if someone keeps buying/returning stuff they end up with loads they don't really need. Then consider the poor sales blokes who are working mostly on commission... one day you think you did great and then a few weeks later you find out someone returned it all. If that same guy does that to you several times you aren't going to want to help him at all because he keeps messing with you and that is time you could be spending helping a customer who actually will like what they get.
Soooo anyway. It is cool when you have buyers remorse or get it home and it just doesn't quite suit your needs. But the idea that it is okay to more or less free rent merchandise until you find what you like is not so savory.
My best advice to you is to find someone to let you take whatever it is into the platinum room and crank it in there. The GC guys are great about letting you bring in your own guitar and crank up whatever you want as loud as you want in those rooms. We spent hours blasting an EVH 5153 and a few Deizels and a huge Marshall stack in the room. The sales guy kept cranking it louder and louder and telling us to just wail on it. Most of the sales guys at our local store here genuinely want you to find what you'll be happy with even if it means coming in every day for a few weeks and playing the crud out of everything they have.