Bad Experience Story:
I ordered a Standard Strat from them 2 yrs ago. *I ordered over the phone (which may have been my mistake). *The catalog listed a variety of colors, but when I asked for midnight wine, the guy told me that they only had black or white... and insisted that those were the only 2 colors the guitar came in (WRONG) and proceded to tell me that the catalog was incorrect. *So I ordered black.
Then he said that they had 3-day shipping. *Okay, after 3 days I called again... oh, it's on back order, wait a week. *Great, I'm glad they told me that. *A week later I called again and again and again. *After some more phone work, I finally got a UPS tracking number (because they finally mailed it).
I received the guitar SEVEN weeks after I ordered it!!! *That would have been fine if they hadn't kept telling me "3 days... one more week, another 3 days, etc." *I was stupid because I should have checked around and bought what I really wanted.
In was packed well (in the original Fender box) and was in excellent shape, but they didn't tell me crap about when it would get here. *-Andy