I would like to take this chance to defend our self's, as I am a partner in said company.
I have been a member since 09/10/03 and have not once 'pushed' our products by posting them on this forum. I joined this forum as a honest member rather than to get more sales.
Rich is quite correct in that we sent him one of our original samples, which he had problems with in regards to the holes not all matching up. I openly admit this, as we also had teething problems with the neck gap.
I spent a week or so in email discussion with Rich, which he can confirm, trying to sort the problem.
I believe we have now resolved this, with Rich's feedback to us being invaluable, as he pointed out the mis-aligned holes.
Just check the recent customer feedback on our website from Axel A.J.Julius, guitarist with German band called Scanner.
Jem7RB MK/Rob, I have all the email correspondence you ever sent and would gladly post it on here to show I offered you a free Les Paul Pickguard (we normally charge £25 and you enquired about) and that we already had a Universe on eBay, but with 3 control knobs not 2 as it was a spare one off for a customer we had done. I have the email from you stating this. Apart from the email correspondence regarding that I admit I have sent you 2 pm's on here, if a admin could check this out (I have pm'ed jemsite). The second was to apologise for contacting you 1st time after you answered. I appreciate people have there own opinion but don't like it when not the full truth is told Rob.
Thanks for the support Matt, my partner met you and glad you were happy with it.