Please help! Fernandes Sustainer - Jemsite
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post #1 of 5 (permalink) Old 09-08-2017, 06:42 PM Thread Starter
Join Date: Jul 2012
Location: Tucson, AZ
Posts: 87
Please help! Fernandes Sustainer

Hello friends. Well I decided to install a Fernandes Sustainer on my Jem 7VWH, hope I dont regret it because so far things aren't good. My luthier is highly skilled with wiring however it's worth asking the form before I go to the trouble of trying to return this thing. Basically he wired it up and here's what happens.

With the sustainer in "off" position:
bridge and middle pickups work fine, neck pickup (sustainer) is dead silent, no signal at all

With sustainer in "on" position:
My understanding is in the "on" position it only uses the bridge pickup which makes sense since in the "on" position I hear no difference at all when switching between pickups, it seems to sound like the bridge at all times. However there is no sustain effect at all.

Side note: the red light on the circuit board is on so long as the guitar is plugged in.

My luthier says that it seems to him like the sustainer pickup must be dead, which seems logical. However I wanted to run it by any of you that have experience with these, is there another possible explanation? From what I hear Fernandes support is pretty horrible, so I feel like my only other option is take the whole thing apart and return it in the hopes of another one working... Thanks so much for any help!
scalelokt is offline  
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post #2 of 5 (permalink) Old 09-13-2017, 12:38 AM
Join Date: Feb 2005
Location: El Paso, TX
Posts: 2,647
Re: Please help! Fernandes Sustainer

I had a fernandes guitar with a sustainer factory installed. The neck pickup worked without the sustainer on. I think there are a couple of different versions of the sustainer. You should double check which one you have and verify how it is suppose to function.
j.arledge is offline  
post #3 of 5 (permalink) Old 09-13-2017, 01:38 PM Thread Starter
Join Date: Jul 2012
Location: Tucson, AZ
Posts: 87
Re: Please help! Fernandes Sustainer

Hi So I have the FSK-101. So the neck pickup doesn't work at all so I'm feeling pretty confident that it's because the pickup is just bad and needs replaced. Apparently a lot of these ship defective and Fernandes having to replace parts is really common. I have a replacement on order so we'll see how it goes!
scalelokt is offline  
post #4 of 5 (permalink) Old 12-22-2017, 03:14 AM
Join Date: Dec 2017
Location: south uk
Posts: 8
Re: Please help! Fernandes Sustainer

Hi did you ever sort this out , i cant decide weather to use the 401 or 101 kit
bigbassman69 is offline  
post #5 of 5 (permalink) Old 12-22-2017, 08:10 AM Thread Starter
Join Date: Jul 2012
Location: Tucson, AZ
Posts: 87
I did! Ended up being that the pickup (driver) was bad but the circuit board was fine. Returned it and had to wait a while for another but when It showed up it worked great. All in all it was a huge headache I donít know if Iíd do it again, but once you get it working it is pretty awesome
scalelokt is offline  

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