I purchased an 1998 JPM 90 HAM a couple weeks ago from a seller in Australia. It was shipped with 3 day worldwide shipping to Canada.
Long story short after 2 weeks of it being lost and UPS overseas support refusing to put me through to anybody past a supervisor, I finally got a call from a Canadian rep. Turns out that all tracking updates past California were fabricated by UPS. According to the rep if a package is not in transit as expected they continue to make fraudulent updates of where the projected path of transit will be.
The instrument never left California apparently, is lost, and a claim now being made. They have given up on finding it.
I suspect the instrument was stolen, as there is no way a guitar sized box just vanishes into thin air. Even if the label was damaged it's a very identifiable box, though the amount of effort they ever put into finding it is suspect.
I'm posting in several places in hopes that if one of these goes for sale in the near future I can cross reference serial numbers. I'll probably be taking legal action against UPS for this. Losing a package is one thing, but fabricating tracking updates and the amount of my time wasted is another. Over 10 hours on the phone, 2 weeks of added stress, and I'm out a $4000 instrument and $1500 between the shipping costs and border fees, when it never even arrived at the border. UPS claims process will likely take another month, so I will be down $5500 for close to 2 months. If it was indeed lost instead of stolen and they'd given me any support when I original called; a week prior to launching an investigation. Perhaps it would have been found.
I've been searching for one of these guitars for well over 5 years now in the condition this one was in. I've never even seen one in person. After this I've given up my search.
Long story short after 2 weeks of it being lost and UPS overseas support refusing to put me through to anybody past a supervisor, I finally got a call from a Canadian rep. Turns out that all tracking updates past California were fabricated by UPS. According to the rep if a package is not in transit as expected they continue to make fraudulent updates of where the projected path of transit will be.
The instrument never left California apparently, is lost, and a claim now being made. They have given up on finding it.
I suspect the instrument was stolen, as there is no way a guitar sized box just vanishes into thin air. Even if the label was damaged it's a very identifiable box, though the amount of effort they ever put into finding it is suspect.
I'm posting in several places in hopes that if one of these goes for sale in the near future I can cross reference serial numbers. I'll probably be taking legal action against UPS for this. Losing a package is one thing, but fabricating tracking updates and the amount of my time wasted is another. Over 10 hours on the phone, 2 weeks of added stress, and I'm out a $4000 instrument and $1500 between the shipping costs and border fees, when it never even arrived at the border. UPS claims process will likely take another month, so I will be down $5500 for close to 2 months. If it was indeed lost instead of stolen and they'd given me any support when I original called; a week prior to launching an investigation. Perhaps it would have been found.
I've been searching for one of these guitars for well over 5 years now in the condition this one was in. I've never even seen one in person. After this I've given up my search.