I now have two RGs and after having the owner of my local guitar shop take 3 minutes to adjust them, they play perfectly. With my RG370DX, he straightened the neck and then lowered the bridge (as well as the pickups) and it plays 10 times better than it did before. With my new RG7321, he also straightened the neck and then he actually raised the bridge saddles because I had adjusted them lower to try and lower the action but the neck wasn't straight. What I've learned from this is that to get GOOD action the neck is the first thing that you must address. If you get the neck good and straight then you can successfully adjust the bridge saddles (or the whole bridge with a floating trem) to the point where the action is how you like it. The only reason why you shouldn't be able to get good action is if something is wrong with the neck.