I've had NOTHING but bad experiences with UPS myself. We went through months of the "Dr. Porch" 'signatures' on packeges delivered to us.
What really burned my tucas was having a guitar case dropped on my porch with the "Dr. Porch" on the slip AND I WAS HOME!
The door bell never rang and he just dumped my case on the porch and left, didn't ring the bell.
So I complained . . . next delivery, same thing, we were home, no knock or ringing doorbell, only this time it wasn't just a $99 guitar case, it was a $500.00 tree stand we bought for my step-father.
Complained again . . . next delivery not only was I home, I saw the truck pull up and got up to meet him at the door and watched him stop about 5 feet away from my bottom step and THROW the package on the porch. It was just a video game, but WTF?
I went to our local UPS office and filed an official complaint. I did witness the improper handling of a package that was in all effect, my property and he THROWS it on my porch like a flying disk? The box was crushed, the disk inside was fine but I demanded compensation, that I never got because it was his word against mine, of course UPS believed him and I didn't feel it was worth going to the police but did file a complaint with the BBB.
Since then I've actually cancelled mail orders if another carrier isn't offered, if it's UPS only I won't buy.
Sorry Rich, I remember you said you only use UPS . . .
Mic